Forum Discussion

LysR23's avatar
LysR23
Newbie
5 years ago
Solved

How to fix Roku remote that constantly stops working (even with fresh batteries)

My remote for the Roku Streaming Stick is only 3 months old and ALWAYS stops working. Sometimes removing the batteries for a few seconds will reset it. This time it seems as though the remote has com...
remotes
glr2472's avatar
glr2472
Channel Surfer
5 years ago

Can I also contact you since I am having the same issue and none of the solutions works, remote still fails at random. Can I get a replacement remote since I've only had the device for 6 months.

pjhino311's avatar
pjhino311
Newbie
5 years ago

I have had similar issues with my Roku remote as well.  I have a 4K stick about 1-2 months.  The remote works when I reset but I am constantly having to reset for it to work.  Is there something I’m missing here.   Please notify me with how to fix.  

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    pjhino311 

    Thanks for the post.

    Can you please provide us with the following information:
    -Roku device model
    -serial number
    -device ID
    -software OS/version
    (these can all be found in Settings > System > About)
    -when did you start see this issue occur?

    Please keep us posted.


    Thanks,
    Danny