Tried the advanced systems setting & network connection reset. It didn't work. For whatever reason my two Roku devices just stopped recognizing my wifi network. All other devices work fine so its not the router
kangahawk wrote:
... All other devices work fine so its not the router.
Oh, how many times this statement is shown to just not be true. For simple troubleshooting, try restarting both the router and the Roku devices. Otherwise, and especially if you have multiple Roku devices drop offline simultaneously, you will have to verify that both the 2.4ghz and 5ghz radios are broadcasting. Also verify that your router settings are configured as follows for the Roku to be able to connect...
2.4gz network band..... Radio Enabled/On, set Channel between 1-11, not Auto, 12, 13, or 14, Protocols/Mode set to b/g/n, Bandwidth 20Mhz.
5gz network band..... Radio Enabled/On, set channel 36-48 or 149-161, not Auto or any channel 52thru140, Protocols/Mode set to N/AC, Bandwidth 20mhz or 40mhz(preferred) or 20/40.
Express and Premiere use the 2.4gz band, all other Roku models can use either the 2.4gz or 5gz bands of your network.
If you still have problems, post back your Roku models, your router model number, and the Wireless Settings you have configured in your router regarding channels and bandwidth.
It may very well indeed be the router.
If you folks can access and adjust your WiFi routers, then try forcing it to use 2.4 GHz channels 1, 6, or 11, instead of auto.
Worth a shot...
Thanks for the reply.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.
All the best,
Kariza
AvsGunnar wrote:Actually not proposing too bad of a deal there with the 30% since their new devices are on sale. (https://www.roku.com/products/players)
The newer dual band Roku Express 4k+ (3941), is currently on sale for $30. Additional 30% off makes that $21.
Not only is that 50% cheaper than what your Premiere(3920) probably cost, or at least what my Premiere+(3921) cost me, you are getting a better device for about $20 which allows for both 2.4ghz and 5ghz band connection and ethernet access with a seperately purchased USB ethernet adapter. (in case wireless issues develop later down the road).
I would take the deal. Your older Premiere is discontinued, past the warranty period, and currently unable to stream. Seems like a no brainer to me when you look at the above facts.
They told me I can't use the discount on the express. I feel like I would need a roku that has better wifi range than the one I currently have. I'm thinking about the stick. But if the new express 4k+ has adequate range, I'll go with that.
Cmkred Not all Roku devices support 5 GHz. When you mention channels 1-11, those are 2.4 GHz channels. 5 GHz has the following channels:
So, on 5 GHz, you need to use from 36-48 or 149-165. At this time, Roku devices do not support the channels within the UNII-2a and UNII-2c sections. Depending on where you live, those channels might not be legal for home use.
Thank you, Finally!!! after unplugging devices, restarting the router and my Roku device, and resetting the wireless connection, many, many, many, many times, THIS is the procedure that worked for me!
the routers or modems cant be adjusted now what they needs to send out a system update we aint being having a problem why now may i ask they needs to get off their lazy asses at corporate office and fix this once and for all and stop worrying about how much money they making and more on us the consumer especially when things like this happens
Will roku express not recognize 5gh network
Dps2 The Roku Express does not support 5 GHz. It never has.
BlacSABBATH turn off your cap locks. It's difficult to read and makes it harder to assist.
Every router/modem has a way to configure it. Turn your caps lock off and tell us what make/model router/modem you have. Tell us what model Roku you are trying to connect. Tell us if you can see your network but not connect, or if you can't even see your network.
HOW YOU CALL YOURSELF DO ALL THESE ROUTERS AND MODEMS HAVE NO BUTTONS ON THEM TO PUNCH IN NOTHING TO MAKE THEM JUST A CABLE AN A COUPLE PHONE CORDS
BlacSABBATH routers and modems all have web interfaces for adjusting settings, and some have apps for your phone.
Here's the thing, my Roku 3920RW just stopped finding any WIFI Signal last night out of nowhere. Not just mine, but usually we're in range for the neighbors wifi as well, and that's not even popping up as an option.
I've system restarted 20 times. Reset my router. Tried to reset connection on the Roku. Spent all of last night changing over to g,b,n, etc. The other 2 Roku's in my house are working fine.
So what am I to do? A part of me thinks this is Roku forcing it's hand to make me buy a new one.
And yes, I have a dual band router. But I can see that the other 2 Roku's are working on the 2.4. So that shouldn't be the issue. I have the channel set to "choose best channel" and that's really not something I want to mess with. And besides, it's not finding ANY network. Not just ours.
Hello ThisThingStinks
We're sorry to hear about the issue you're experiencing.
If you have tried all the possible troubleshooting steps suggested in this link: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet, please reply here with the serial number of the affected Roku device. It can be found from the Settings menu by navigating to Settings > System > About.
We'll be able to further assist you from there.
All the best,
Kariza
RokuKariza-D wrote:Hello ThisThingStinks
We're sorry to hear about the issue you're experiencing.
If you have tried all the possible troubleshooting steps suggested in this link: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet, please reply here with the serial number of the affected Roku device. It can be found from the Settings menu by navigating to Settings > System > About.
We'll be able to further assist you from there.
All the best,
Kariza
YH00AL017468
In case anyone is wondering what kind of help Roku Support will give.
They'll tell you to move your Roku closer to the router. Revolutionary advice. I'm sure nobody has tried that.
Ask Roku support if there is any way you can check the strength of the antenna inside the Roku device to see if the device is failing.
We used to be able to provide the method, but have been requested not to provide the procedure here. An internet search may provide you this info as well. 🤔
AvsGunnar wrote:Ask Roku support if there is any way you can check the strength of the antenna inside the Roku device to see if the device is failing.
We used to be able to provide the method, but have been requested not to provide the procedure here. An internet search may provide you this info as well. 🤔
They messaged me back and said after further review, my machine was faulty. They offered a 30% discount on a new machine. I asked for at least 50%. The Roku burned out after 2 years. I don't mean to sound like a karen or someone like that, but if you want me to stick with the company and not give my business to amazon or google, you're gonna have to admit your mistake and give the 50%.
Actually not proposing too bad of a deal there with the 30% since their new devices are on sale. (https://www.roku.com/products/players)
The newer dual band Roku Express 4k+ (3941), is currently on sale for $30. Additional 30% off makes that $21.
Not only is that 50% cheaper than what your Premiere(3920) probably cost, or at least what my Premiere+(3921) cost me, you are getting a better device for about $20 which allows for both 2.4ghz and 5ghz band connection and ethernet access with a seperately purchased USB ethernet adapter. (in case wireless issues develop later down the road).
I would take the deal. Your older Premiere is discontinued, past the warranty period, and currently unable to stream. Seems like a no brainer to me when you look at the above facts objectively.
I have been happy with the Express 4k+. Personally, I don't like the Roku Streaming Sticks because of their need for a propietary cable that is the wireless receiver for both the network and the remote to work. If the cable breaks/fails, the device won't work until a replacement cable can be ordered from Roku.
If any of the cables fail from the streaming players like the Express and Express 4k+, you can just use any micro-USB cell phone charging cable and power adapter. (additionally, cable is only used for power with these, not wireless connectivity).
AvsGunnar wrote:I have been happy with the Express 4k+. Personally, I don't like the Roku Streaming Sticks because of their need for a propietary cable that is the wireless receiver for both the network and the remote to work. If the cable breaks/fails, the device won't work until a replacement cable can be ordered from Roku.
If any of the cables fail from the streaming players like the Express and Express 4k+, you can just use any micro-USB cell phone charging cable and power adapter. (additionally, cable is only used for power with these, not wireless connectivity).
I assume the express 4k+ is a definite upgrade over the older roku expresses from years back? We have 2 of those in the house and they are quite slow. Again, I need this roku for a camper that's about 2 walls and 60-70 feet from the router. I'm just so tired of the connection working fine several weeks, and then dealing with 2 or 3 days straight of just awful connection until it fixes itself. The speed of the roku itself is important, but the speed of the internet the roku is giving us is even more important.
Also, thanks so much for helping me with the depth that you are.
ThisThingStinks wrote: I assume the express 4k+ is a definite upgrade over the older roku expresses from years back?
There's no comparison between the Express and the Express 4K+ other than they have the same basic name. And I really hate that Roku reuses similar/same names on different devices like that. With the 4K+, you get dual band WiFi, 4K/HDR10, HDR10+, HLG, more memory, faster processor, voice remote, and more. I don't recommend the basic Express model to anyone.
atc98092 wrote:
ThisThingStinks wrote: I assume the express 4k+ is a definite upgrade over the older roku expresses from years back?There's no comparison between the Express and the Express 4K+ other than they have the same basic name. And I really hate that Roku reuses similar/same names on different devices like that. With the 4K+, you get dual band WiFi, 4K/HDR10, HDR10+, HLG, more memory, faster processor, voice remote, and more. I don't recommend the basic Express model to anyone.
Thanks for the response. I'll take that into consideration.
I was able to get mine fixed. This is how I did it. First, I have a friend who is an IT wizard. You need first. Then they go into your router settings online and enable the setting under wifi status and in the "mode" setting, have it enable the B/G/H enabled. It is the "B" setting that our wifi service providers turned off. It is a setting from over 20 years ago that only goes up to 11 mbps. But that is what got my router working again. This is what my IT friend said: "Tell them to log into the router admin interface and go to Wifi and change 2.4 Ghz to include the "B" in the protocols."
Have your IT wizard to that and you should be good to go.
Thank you. Your instructions worked. My roku could not see my 5G network. As you suggested, I logged into the router and changed it from auto to some channel number that was available. 1 through 11 were not available options, so I chose a channel at random that was available. My roku could then see the 5G network and connect to it. Thanks again!
atc98092, just to add to your informative post, Comcast Xfinity controls the WiFi channels on their XB6, XB7, and XB8 2.4GHz and 5GHz (their XB8 also supports 6GHz) WiFi capable cable modems and customers cannot change them. I had to purchase a WiFi access point to be able to connect my Roku Ultra devices to 5G WiFi and my home network by being able to manually change the 5GHz channels to one of the supported UNII-1 and UNII-3 channels.
