Forum Discussion

TM3's avatar
TM3
Streaming Star
2 years ago
Solved

How do get my Streaming Channels back in order. They are all mixed up.

                                Monday, May 13, 2024--8:57 pm CST

 

My name is Terry Marvin, I have a TCL Roku TV.  All my regular antenna channels are fine, but my Streaming Channels are all mixed up.  How do I put the streaming channels back in order?

                                                   Terry Marvin (Dallas, Texas)

  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hi TM3,

    Thank you for posting in the Roku Community!

    We understand that you need assistance with setting up your channels in order. We want to perform a few steps to make sure we are providing the best service. Could you please follow these steps:

    1. Navigate to the Channel logos in your Live TV guide.
    2. Press the * button to open the Channel Options menu.
    3. Select the "Sort channel list" setting.
    4. Choose between "As recommended by Roku" and "By Channel Number".
    5. Select your preferred option to apply the changes.

    By default, this setting is "As recommended by Roku," which removes channel numbers from the Guide display. If you prefer a sequential order that displays channel numbers, select "By Channel Number".

    Thanks again for posting, and we hope these suggestions help resolve your issue. If you have any further questions, feel free to ask.


    Best regards,
    Mary

15 Replies

  • CMSCHEVY's avatar
    CMSCHEVY
    Newbie
    2 years ago

    Yep they sure have screwed with it! Try to go to category like Reality and a few channels up or down and you back to all channels mixed together, what a mess to navigate! Why break something that was perfectly fine the way it was. Now its useless to even have those categories if just by simply changing a channel up or down it jumps you out of said category. Way to make something less user friendly Roku!

  • EJJAX's avatar
    EJJAX
    Channel Surfer
    2 years ago

    This unfortunate situation occurred when a Roku automatic update happened around th 2nd week of May 2024.

    I reset my TCL Roku TV back to factory settings and reestablished my TV antenna channels and connected my streaming channels via WI-FI with my AT&T internet modem. All worked well as my streaming channels appeared in numerical ascending order again. Then about an hour later the automatic update happened and my streaming channels did not appear in numerical sequence any longer. Unfortunately, I have no option to disable automatic updates on my TV.

    I have called Roku customer support about 6 times and they advised the next update should resolve the issue. They have no idea when that update will be available. What a shame it is as I've discovered the same issue has happened in the past as reported on the Internet.

    Please advise if a solution is known.

    Thank you.

     

    • EJJAX's avatar
      EJJAX
      Channel Surfer
      12 months ago

      Yesterday, I called Roku support again and was advised they still have no idea when the issue will be fixed.

      The issue was initially reported to Roku Support in mid May.

      Any suggestions?

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    2 years ago

    Hi TM3,

    Thank you for posting in the Roku Community!

    We understand that you need assistance with setting up your channels in order. We want to perform a few steps to make sure we are providing the best service. Could you please follow these steps:

    1. Navigate to the Channel logos in your Live TV guide.
    2. Press the * button to open the Channel Options menu.
    3. Select the "Sort channel list" setting.
    4. Choose between "As recommended by Roku" and "By Channel Number".
    5. Select your preferred option to apply the changes.

    By default, this setting is "As recommended by Roku," which removes channel numbers from the Guide display. If you prefer a sequential order that displays channel numbers, select "By Channel Number".

    Thanks again for posting, and we hope these suggestions help resolve your issue. If you have any further questions, feel free to ask.


    Best regards,
    Mary

    • NemoNusquam's avatar
      NemoNusquam
      Newbie
      2 years ago

      Pressing the asterisk button does not open the "Channel Options" menu.

       

      Perhaps you should post screen shots with each line of instructions, or (and this is so simple that of course Roku would never do it) simply change (a) the "Settings" menu to include "Sort Channel List", or (b) even more simply (& yes, this would be so convenient that I expect to be arrested for even suggesting it) just have the system default be ACTUAL NUMERICAL ORDER, the way humans naturally think of things!

       

      Dear God ... whomever is the idiot that chose not to do that in the first place should be racked, disemboweled, drawn, & quartered.

    • EJJAX's avatar
      EJJAX
      Channel Surfer
      2 years ago

      My TCL Roku TV does not have a "Sort channel list" setting.

      Please advise.

    • bareitz44's avatar
      bareitz44
      Reel Rookie
      11 months ago
      1. Navigate to the Channel logos in your Live TV guide.
      2. Press the * button to open the Channel Options menu. When I press the * button nothing happens.?
      • EJJAX's avatar
        EJJAX
        Channel Surfer
        11 months ago

        I encountered that same issue since mid June after an automatic Roku update. All my streaming channels are no longer in ascending numerical sequence. I've called Roku tech support several times and have had online chats with Roku support. Nothing has changed and I have not received any reply from Roku support during this episode. It really is extremely unfortunate and disappointing.