Forum Discussion

TM3's avatar
TM3
Streaming Star
2 years ago
Solved

How do get my Streaming Channels back in order. They are all mixed up.

                                Monday, May 13, 2024--8:57 pm CST   My name is Terry Marvin, I have a TCL Roku TV.  All my regular antenna channels are fine, but my Streaming Channels are all mixed...
  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hi TM3,

    Thank you for posting in the Roku Community!

    We understand that you need assistance with setting up your channels in order. We want to perform a few steps to make sure we are providing the best service. Could you please follow these steps:

    1. Navigate to the Channel logos in your Live TV guide.
    2. Press the * button to open the Channel Options menu.
    3. Select the "Sort channel list" setting.
    4. Choose between "As recommended by Roku" and "By Channel Number".
    5. Select your preferred option to apply the changes.

    By default, this setting is "As recommended by Roku," which removes channel numbers from the Guide display. If you prefer a sequential order that displays channel numbers, select "By Channel Number".

    Thanks again for posting, and we hope these suggestions help resolve your issue. If you have any further questions, feel free to ask.


    Best regards,
    Mary

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago

Hi TM3,

Thank you for posting in the Roku Community!

We understand that you need assistance with setting up your channels in order. We want to perform a few steps to make sure we are providing the best service. Could you please follow these steps:

  1. Navigate to the Channel logos in your Live TV guide.
  2. Press the * button to open the Channel Options menu.
  3. Select the "Sort channel list" setting.
  4. Choose between "As recommended by Roku" and "By Channel Number".
  5. Select your preferred option to apply the changes.

By default, this setting is "As recommended by Roku," which removes channel numbers from the Guide display. If you prefer a sequential order that displays channel numbers, select "By Channel Number".

Thanks again for posting, and we hope these suggestions help resolve your issue. If you have any further questions, feel free to ask.


Best regards,
Mary

  • NemoNusquam's avatar
    NemoNusquam
    Newbie
    12 months ago

    Pressing the asterisk button does not open the "Channel Options" menu.

     

    Perhaps you should post screen shots with each line of instructions, or (and this is so simple that of course Roku would never do it) simply change (a) the "Settings" menu to include "Sort Channel List", or (b) even more simply (& yes, this would be so convenient that I expect to be arrested for even suggesting it) just have the system default be ACTUAL NUMERICAL ORDER, the way humans naturally think of things!

     

    Dear God ... whomever is the idiot that chose not to do that in the first place should be racked, disemboweled, drawn, & quartered.

  • EJJAX's avatar
    EJJAX
    Channel Surfer
    12 months ago

    My TCL Roku TV does not have a "Sort channel list" setting.

    Please advise.

  • bareitz44's avatar
    bareitz44
    Reel Rookie
    10 months ago
    1. Navigate to the Channel logos in your Live TV guide.
    2. Press the * button to open the Channel Options menu. When I press the * button nothing happens.?
    • EJJAX's avatar
      EJJAX
      Channel Surfer
      10 months ago

      I encountered that same issue since mid June after an automatic Roku update. All my streaming channels are no longer in ascending numerical sequence. I've called Roku tech support several times and have had online chats with Roku support. Nothing has changed and I have not received any reply from Roku support during this episode. It really is extremely unfortunate and disappointing.

      • EJJAX's avatar
        EJJAX
        Channel Surfer
        10 months ago

        Yesterday I noticed a new feature to sort my streaming channels in numerical sequence. Apparently a recent Roku update enabled that new feature to appear. Currently my streaming channels appear in ascending numerical order.  

  • Stormyoung's avatar
    Stormyoung
    Newbie
    11 months ago

    Channels missing and numbers. Have done everything and still nothing.  Roku could not help. This is Not and Optimum/Cable provider problem...This is a Roku problem..  Scan does not fix it, Factory reset does not fix it. Manage channels does not fix it. Roku are liars..They say its not them or their software update and that is a lie. Software update does not work. and factory reset does not work....that alone tells me that its a botched update by roku that has cheated me out of over twenty channels and where the heck did the channel numbers go??? if its not a screw up where are the channel numbers??? this tv is new and works fine. 

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      11 months ago

      Hi Stormyoung,

      Thanks for posting in the Roku Community!

      We see that you need help organizing your channels effectively. To ensure you receive the best service, please follow these steps:

      1. Navigate to the Live TV guide and find the channel logos.
      2. Press the Star (*) button on your remote to open the Channel Options menu.
      3. Select "Sort channel list".
      4. Choose between "As recommended by Roku" (removes channel numbers) or "By Channel Number" (sequential order with numbers).
      5. Select your preferred option to save the changes.

      Tip: By default, Roku hides channel numbers. If you prefer them displayed, choose "By Channel Number".

      Thank you once again for reaching out. We hope these suggestions help resolve your issue. If you have more questions, please feel free to ask.


      Best regards,
      The Roku Community team

      • temcd24's avatar
        temcd24
        Newbie
        11 months ago

        No this didnt work.  Never got the * button to functin