Home Screen Content Removed — Repeatedly
Longtime ROKU user here, writing from the US. I first reported in May that my Home Screen contents were being mostly erased across all devices in my home (one ROKU tv, the other three are ROKU Ultras...
Forum Discussion
I'm not in any way saying you're not having an issue. But if there were some sort of issue within the Roku OS causing this it would be appearing extremely often. I have close to a dozen different Roku devices on my account, and have seen no such behavior.
The issue with the remote app is that it doesn't require knowing your user password to change your device. It simply has to be connected to the same network, regardless of your knowledge of them being connected. You can disable remote access to your Roku in the Settings menu (Settings/System/Advanced system settings/Control by mobile apps), which should block someone from messing with your Roku using the remote app.
UPDATE: I have been plagued by this "glitch" since May. (Issue report tracker sent over PM.)
I got tired of having to re-do my Home Screen every other week so now my access to paid content, whether it was screensavers, wallpapers or channel subscriptions, with few exceptions, is gone. (A secondary problem concerns the website itself. My purchase history is listed but unavailable for download due to a longstanding page load problem which generates the following https://my.roku.com/500
I began using ROKU with the ROKU 3 — more than a decade ago. I never encountered anything like this until late May. At the suggestion of someone in a Community Forum discussion who suggested I may have been hacked, I have changed passwords on the ROKU website (multiple times), redone my network security, etc.
Four months after reporting this issue, I am having a third issue that has impacted my ability to respond to support messages. It is nearly impossible to READ private messages in Firefox for Mac (latest version) because the page footer for the ROKU site floats up over the Inbox so that I only have three lines of text and endless scrollbars. As a result, I would like to know if there is an alternate means for support to communicate with me?
