Forum Discussion

lwillis8704's avatar
lwillis8704
Newbie
4 months ago

Hisense Roku Tv powers off/on by itself

While watching TV, it turned off automatically. I received the message on my screen that stated, "powering off". As if I had turned it off myself with the remote. I turned the TV back on, and watched my program for a few more minutes before it shut down again automatically. I have followed all prompts and suggestions such as: unplugging the cord from the outlet for 10-30 seconds. Trying a different outlet. Factory reset.... I'm still having the issue 3 hours later. What are your thoughts or recommendations?

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    4 months ago

    Hi, lwillis8704 

    Welcome!

    Thanks for reaching out regarding your concern with your Roku TV. I'd like to gather additional information so we can take a closer look.

    Share with us the details below:

    • When did you first encounter the issue?
    • What specific model is your Remote?
    • Have you tried unplugging the batteries to see if it does the same issue?

    Keep us posted.

    Thanks,

    Roku Community Team