Forum Discussion

andres42's avatar
andres42
Newbie
2 years ago
Solved

Hisense Roku t.v. turns on for 3 seconds and then turns off for 10 seconds

Out of the blue my t.v. just started cycling like this, i assumed it was an update that caused it. The jist of this is i have 3 seconds to do anything to the t.v. I have tried: Unplug the power when ...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! andres42,

    Thanks for reaching out to the Roku Community!

    We understand that you are reporting an issue with your Hisense Roku TV. We are happy to help.

    • Have you checked the power cord/outlet to ensure the device is getting enough power?
    • Have you tried plugging it into another wall outlet?
    • If the problem persists, try doing a factory reset on the TV

    Using the physical button

    Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

    Example of physical reset buttons on a Roku TV or Roku player

    Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 30 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

    If the issue persists, please contact your TV's manufacturer directly to report it and request additional support. Each Roku TV manufacturer provides direct support and warranty services for its product running the Roku OS.

    You can contact Hisense here: https://www.hisense-usa.com/support/ or 1-888-935-8880.

    Best regards,
    Arjiemar

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! andres42,

Thanks for reaching out to the Roku Community!

We understand that you are reporting an issue with your Hisense Roku TV. We are happy to help.

  • Have you checked the power cord/outlet to ensure the device is getting enough power?
  • Have you tried plugging it into another wall outlet?
  • If the problem persists, try doing a factory reset on the TV

Using the physical button

Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

Example of physical reset buttons on a Roku TV or Roku player

Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 30 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

If the issue persists, please contact your TV's manufacturer directly to report it and request additional support. Each Roku TV manufacturer provides direct support and warranty services for its product running the Roku OS.

You can contact Hisense here: https://www.hisense-usa.com/support/ or 1-888-935-8880.

Best regards,
Arjiemar