Forum Discussion

PunchOut911's avatar
PunchOut911
Channel Surfer
3 years ago

HiSense is asking me to rollback Roku Software

Hello everyone,  My Hisense TV is not working as intended, the image flash and we can see it in double. The TV is less than a year old, I have 6 years of warranty through Costco but first year need...
PunchOut911's avatar
PunchOut911
Channel Surfer
3 years ago

Hello, it seems like one of you guys pushed an update or something on the TV? The problem is gone since Friday night.

PunchOut911's avatar
PunchOut911
Channel Surfer
3 years ago

Hello, the problem is back, can you push the update to version 11.5 please?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    3 years ago

    Hi PunchOut911,

    Thanks for the post.

    May we know what OS the device was on when the issue was fixed?

    Your response is highly appreciated.

    Regards,
    Janadee

  • PunchOut911's avatar
    PunchOut911
    Channel Surfer
    3 years ago

    Hello, it was 11.5.

    I am at my grandma house right now and watching the TV is making me sick. The screens flicker non stop.

    This is **bleep**ed up that she has to endure this nonsense.

    Can someone do something and make sure it stays on 11.5 please? I will have Costco take back this TV otherwise.

    Thanks

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi PunchOut911,

    Thank you for keeping us updated about this issue!

    We will be more than happy to take a closer look into this issue that you're having with the Roku TV. Could you provide us with a photo or video of your running issue?

    We'll wait for your response.

    Thanks,

    John

  • PunchOut911's avatar
    PunchOut911
    Channel Surfer
    3 years ago

    Once again, TV is now working so whatever you guys did, please let it this way! For my grandmother.

  • Bobuhchuck's avatar
    Bobuhchuck
    Newbie
    2 years ago

    I am having the same issue with a 55 inch Hisense uled. Was told by Hisense to rollback to version 11.5 and will give that a try if you can tell me how to do it. I did discover that if I go the power settings, change anything and restart the system, the problem goes away until the next time I power on the tv.