Forum Discussion

Peahead's avatar
Peahead
Newbie
2 years ago
Solved

Help with fix of error code 009

How do I fix code 009
Can't connect to network
Connection issue
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Shasha66

    Greetings, and welcome here in the Roku Community.

    Thank you for reaching out to us for assistance. We value your time and want to ensure that we provide you with the best possible support. To begin resolving the issue, we recommend the following steps

    Reset Network Connection:

    1. Press Home  on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    System Restart

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Additionally, you can perform a system restart on your modem/router. Further, we also recommend trying to connect to a hotspot to see if you're able to maintain a connection.

    Please keep us posted on what you find out.

    Best wishes,
    Kash

Shasha66's avatar
Shasha66
Newbie
2 years ago

My router is close to the TV with roku. I was watching it and it just stopped. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Shasha66

Greetings, and welcome here in the Roku Community.

Thank you for reaching out to us for assistance. We value your time and want to ensure that we provide you with the best possible support. To begin resolving the issue, we recommend the following steps

Reset Network Connection:

  1. Press Home  on your Roku remote
  2. Scroll and select Settings
  3. Select Advanced system settings
  4. Select Network connection reset
  5. Select Reset connection

System Restart

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Additionally, you can perform a system restart on your modem/router. Further, we also recommend trying to connect to a hotspot to see if you're able to maintain a connection.

Please keep us posted on what you find out.

Best wishes,
Kash

  • Slyguysmoke's avatar
    Slyguysmoke
    Newbie
    6 months ago

    This did not fix the issue.  Internet and router are fine and I've restarted everything multiple times.  This started a few days ago and now my Roku is useless 

    There is nothing wrong with my Internet 

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      6 months ago

      Hi, Slyguysmoke.

      Thanks for getting back to us!

      Here are the steps you can try:

      • Make sure you are using the right network and password.
      • Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, reach out to your ISP for further help.
      • Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it, or follow the steps below to restart your device from the Settings menu.
      • Restart your router. 

      Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

      If the issue persists, please let us know.

      Thanks,
      Roku Community Team