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keasrij3's avatar
keasrij3
Newbie
2 years ago
Solved

Help connecting echo please help me

I’ve been trying to connect my Roku to my new Amazon echo and I’m stuck in a sign in circle. In the echo app I add Roku skill “enable skill” and then it takes me to a sign in page. I sign in and it says I have to confirm my sign in my going to my email and clicking a link it sent, which then opens in the browser. Then it says I’m signed in and “continue back to Amazon echo app” and when I click that it just gets stuck on a purple spinning circle and the skill is never added to the app. I’ve done this 10 times. Please help!!!

  • RokuBernie-D's avatar
    RokuBernie-D
    2 years ago

    Hi keasrij3,

    Thanks for your first post in the Roku Community!

    We understand that you need assistance enabling the Amazon Echo feature on your Roku; we're happy to be of service.

    We'd like you to follow the steps to restart your Roku Device and router:

    1. Restart connection: Unplug your router at the same;
    2. System restart: Home > Settings > System > System Restart/Power > System Restart.

    After doing all the steps, you must set up Amazon Echo/Alexa. You can visit our support article on how to use Amazon Alexa to control your Roku Smart Home devices.

    Please update us on how anything goes so we can continue to assist you.

    Many thanks,
    Bernie

5 Replies

  • RokuBernie-D's avatar
    RokuBernie-D
    Community Moderator
    2 years ago

    Hi keasrij3,

    Thanks for your first post in the Roku Community!

    We understand that you need assistance enabling the Amazon Echo feature on your Roku; we're happy to be of service.

    We'd like you to follow the steps to restart your Roku Device and router:

    1. Restart connection: Unplug your router at the same;
    2. System restart: Home > Settings > System > System Restart/Power > System Restart.

    After doing all the steps, you must set up Amazon Echo/Alexa. You can visit our support article on how to use Amazon Alexa to control your Roku Smart Home devices.

    Please update us on how anything goes so we can continue to assist you.

    Many thanks,
    Bernie

    • Fbp44's avatar
      Fbp44
      Reel Rookie
      2 years ago

      I have the same problem and according to the Roku skill rating and comments so do a lot of people.

    • wjrjr's avatar
      wjrjr
      Newbie
      8 months ago

      Doesn't work. My Alexa app on Google Fi just goes round and round in an infinite loop, flashing to the Roku login page and back to the app endlessly. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        8 months ago

        Thanks for chiming in here in the Roku Community, wjrjr!

        We understand you're experiencing an issue with your Alexa connecting to your Roku device, and we'd like to take a closer look at this. 

        Could you please provide a photo of the exact behavior of the issue so we can delve deeper into this matter? 

        We're looking forward to hearing from you soon. 

        Best,
        Emman