Forum Discussion

MAC69's avatar
MAC69
Newbie
2 years ago

Google Home + Roku -> No Longer Turns TV on/off but can perform all other operations

So I've purchased an onn 75 inch roku smart tv 3 days ago, set it up, linked it to my Google home and it won't let me cut TV on or off either. It's preformed correctly on everything else, tried the s...
Brian4750's avatar
Brian4750
Streaming Star
2 years ago

I have the Close to the same issue with a Hisense Roku TV and an Open ticket with Roku support.

well not really.

sorry for the confusion.

tv is seen in both Alexa and Google Home but neither can control it all.

Still waiting on Roku Support feedback.

FYI Apple home can control it.

TN2's avatar
TN2
Channel Surfer
2 years ago

Same issue with my new Hisense TV.

Support ticket opened as well.

It does work on the older Sanyo TV just not the new one.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi TN2 Brayden_Lehew,

    Greeting from the Roku Community!

    We have communicated this with the appropriate Roku team, and they're currently looking into it. In the meantime, could you also share with us the details below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    Please keep us posted!

    Thanks,
    Rey