Forum Discussion

CloseEnough's avatar
CloseEnough
Reel Rookie
3 years ago
Solved

Glitching Screensaver half black

My screensaver has been glitching for a few months. I have the latest software and it’s been restarted many times. Sometimes the colors are also wrong. It streams all our channels just fine. Alth...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We're grateful to have you here at the Roku Community, Chrometacore!

    We appreciate you reaching out regarding your concern, and we'd be happy to find you the best resolution possible.

    Please be aware that your Hisense Roku TV and streaming stick have the same running system. Thus the glitching. It may be possible that the systems crashed because you plugged your streaming stick into your Hisense Roku TV. Did you try to connect it to a different TV that isn't powered by Roku to see if the issue still persists? Please let us know. 

    Furthermore, try to check for the latest software updates on your troubled Roku devices to see if it will fix the glitching. You can check it by navigating to your Home screen. Scroll up or down to select Settings > System > System updates > Check Now.

    Let us know what you find out, and we'll go from there. We'll be looking forward to your update.

    Kind regards,
    Carly

CloseEnough's avatar
CloseEnough
Reel Rookie
3 years ago

We had it unplugged for a couple days while we were traveling with it. It was glitching before our travels, too. It's not a huge deal because it's only the screensaver, but it is strange.  It's also only glitches some of the time, not all the time.

RokuJohnB's avatar
RokuJohnB
Community Moderator
3 years ago

Hi CloseEnough,

Thanks for keeping us updated about this issue!

We believe that you did an awesome job troubleshooting the issue with the screen saver, but we will be more than happy to assist you further with this problem. Did you try to change the screensaver that you have right now and see if the issue has been fixed? In addition, what Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)

We look forward to hearing from you soon.

Regards,

John

  • CloseEnough's avatar
    CloseEnough
    Reel Rookie
    3 years ago

    we have a Roku premiere from 2018 connected to a sony bravia tv. We haven't tried to change the screensaver, but it scrolled and played fine earlier today. I haven't seen a pattern to predict when the screensaver glitches. Other screensavers, like for amazon or other channels also work fine. Again, this isn't anything terribly important, but i do appreciate you taking the time to figure this out. The device is 6 years old, it may be time to replace it.