Forum Discussion

Cline's avatar
Cline
Newbie
3 years ago
Solved

Getting ahold of call center or someone .

I recently broke my tv and won't get another till Oct. They tried to charge account only to realize I needed to contact them . Anyone have a working phone number. Please and thank you.  

  • RokuArjiemar's avatar
    RokuArjiemar
    3 years ago

    Hello! Cline,

    A friendly welcome from the Roku Community!

    We appreciate you reaching out to us about your inquiry. We're pleased to assist. 

    Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.

    Thanks,

    Arjiemar

9 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    3 years ago

    Hello! Cline,

    A friendly welcome from the Roku Community!

    We appreciate you reaching out to us about your inquiry. We're pleased to assist. 

    Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.

    Thanks,

    Arjiemar

  • donna41illinois's avatar
    donna41illinois
    Newbie
    2 years ago

    i have a problem with you guys you are getting paid two time from me. one from my account and one from capital one. and i have told you i only want paramont and not the other one you are chargeing me 11.98 and that is not right

    i would like to get you guys to call me and get it rigfht  or i will just shot down and you wont get nothing i will just keep peacork 

     

     

    • donna41illinois's avatar
      donna41illinois
      Newbie
      2 years ago

      i dont want you guys getting paid from capital one i dont have money on my card

       

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        How are things? donna41illinois,

        A friendly welcome from the Roku Community!

        We're sorry you are being billed twice for the same channel. This is not the type of experience that we hoped for. 

        In this situation, contacting the Roku account and billing team for direct assistance would be best. 

        Please don't hesitate to contact them for help with your payment and account-related concerns. They will be in a better position to address your specific situation.

        Thanks,

        Arjiemar