Garbled sound through headphone jack
I'm trying this again since for some reason my original post was marked as spam and removed after I provided all relevant details about the affected TV. Aside from that, I also have more information ...
Forum Discussion
Hello -- I have a 6-month old Roku TV (Model 43R4A5R). The output from the built-in headphone jack on the back of the TV has stopped working. My mother was listening through her Sony wireless headphones this morning, and when she came back after lunch, there was no sound through the headphones. I plugged another set of headphones into the jack, and did not hear sound through them either. I do get sound from the headphone output on the remote, but that is not a good long-term solution. My mother is hearing-impaired, and uses her Sony headphones for many hours each day.
I tried unplugging the TV for a few seconds (but maybe not long enough for a full power cycle); also turning the TV off and on several times; plugging and unplugging the headphone cable multiple times, etc.
Is there any other trick or setting that I might try, before concluding that there's a hardware issue? Maybe a Factory Reset? Thanks!
Same exact thing happened to my dad today; headphones were working from 1 to 4:30. After shutting the device off and returning at 5, no sound came out of the jack.
It's a 9-month-old 3-Series.
Are you sure you're using headphone jack? Some Roku tv's have two 3.5mm jacks, one is for headphones the other AV-in jack.
🤦‍♂️ Although the jack did stop working for some unknown reason, when I unplugged and replugged the 3.5mm to try to "reset" things, I must've started to plug it back into the AV jack during testing on the TV and on other devices.
Plugging it into the headphone jack returned the audio to the headphones—thanks!
