Forum Discussion

Donnychance3's avatar
Donnychance3
Newbie
2 years ago
Solved

Faded picture, ghost lines on element Roku tv

Having an issue with element Roku tv with faded ghost lines on the screen. Tried hard reset, factory reset and the images are still there.  any thoughts?! 
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Donnychance3

    Thanks for posting, and welcome to the Roku Community.

    We understand the issue you've encountered. Seeing that this is an issue on your screen, it is a hardware malfunction that the TV manufacturer can attend to. We recommend reaching out to Element since manufacturers of Roku TV provide direct support with their TV models.

    You can contact them directly at Element Contact Support

    Best wishes,
    Kash

  • RokuArjiemar's avatar
    RokuArjiemar
    8 months ago

    bamry,

    Thank you for posting in the Roku Community!

    We appreciate you reaching out to us regarding the issue you're experiencing with your Onn Roku TV. We understand that you're dealing with a faded picture and noticeable ghost lines on the screen. We're pleased to assist.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

    For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

    For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

    If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

    Thanks again for reaching out. Please let us know if you have any other questions or concerns.

    Cheers,
    Arjiemar 

bamry's avatar
bamry
Channel Surfer
8 months ago

Interesting...I have an Onn roku TV and mine is doing the same. The only thing that temporarily stops is turning off the TV, wait awhile, and start again. The ghost images go away, just not forever. The next day the issue starts again. So how can this issue be happening to two different iterations of a Roku TV?

JWS9518's avatar
JWS9518
Roku Guru
8 months ago

There are only about 5 major manufacturers of TV screens that are sold/branded to the different TV brands out there, so it is possible they are using the same manufacturers and with budget level TVs, the quality of those screens is not the greatest.  Cheap LED screens tend to hold artifacts over time.  You could reach out to Onn customer support directly to see if they can provide any technical advice to help you.