Forum Discussion

Mar1234's avatar
Mar1234
Channel Surfer
6 years ago

Express+ Remote won’t pair with Samsung TV

Hi, I recently tried to pair a new Roku Express+ remote with a Samsung TV. I got to the part where it asks “did the music stop” and I went through numerous TV control options with Roku and none of them worked. It said that the TV and remote aren’t supported together or something like that, but I haven’t had any issues pairing roku remotes with any of my other Samsung TVs in the past. Is there anything I can do to fix this issue? Thanks!
remotes
  • RokuTannerD's avatar
    RokuTannerD
    Retired Moderator
    6 years ago

    Hi there, 

    Thanks for the note. What is your specific model of Samsung TV? 

    I'd recommend continuing to try other codes. For some manufacturers, they may be dozens of possible command codes. When you are prompted regarding whether or not the music stopped, keep answering no until you find a compatible code. See more here: https://support.roku.com/article/360004786894-why-is-my-roku-enhanced-remote-not-controlling-volume-and-power-on-my-tv-

    If that still isn't working to help get your remote paired, please take a picture of the compatibility message you see on screen and include it in your reply. 

     

    Thanks,

    Tanner

    • Mar1234's avatar
      Mar1234
      Channel Surfer
      6 years ago
      Hi Tanner,

      The Samsung TV model is UN19F4000AF.

      It’s actually my dads garage TV I tried to set up with a new Roku Express+ remote. When I got to the “has the music stopped” part and I said no, it prompted me to go through 30+ command codes and none of them worked. After trying all of them it gave me an error saying something along the lines of the remote cannot be paired with that TV and to go to a roku website for more help. I won’t be back to his house for a week but I can try pairing again when I go back and if it doesn’t work I can post a picture of the error then.
      I’m just confused because I’ve set up a few Roku remotes with Samsung TVs with no issues so I’m not sure why this one won’t work.
      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        6 years ago

        Where is the express+ during programming the tv, is it buried behind the tv? I have found it works every time when there's clear line of sight to both roku and front of the tv, just during tv programming, later you can bury it behind.

  • Caslaz500's avatar
    Caslaz500
    Newbie
    4 years ago

    I just said yes to the first code even tho the music didn't stop and it worked on the t.v 

  • WaggyK's avatar
    WaggyK
    Newbie
    3 years ago

    I have the same issue. I’ve gone through all 50 codes with the remote pointed directly at both the tv and stick with no obstructions. It’s a 2022 Samsung 43” Frame TV.