Forum Discussion

Rhinohelix's avatar
Rhinohelix
Newbie
7 days ago

Expired links when trying to activate new Roku Device

Trying to upgrade a couple of my home Rokus; Every attempt, any combination of QR code/manual setup thru the device results in an expired link, even immediately within seconds of receiving email.

This is the 2nd day of getting this error.


Are there are any tips or tricks to successfully activating a new device at this time, other than creating a new account?  These are upgrades for me, rather than replacements for broken/down units but I would hate to be the position of not having working Rokus for these TVs.

TV & Player Setup

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 days ago

    Hi there Rhinohelix​

    We saw your post that you're having trouble activating your new Roku device, as the activation link has expired. Let's get into this further.

    Have you tried using a different email address just to test if the newly received activation link has expired? Also, a quick restart of the Roku device might help refresh the setup process. If the issue continues, share with us the following:

    • Roku device model
    • Serial number
    • Device ID

    This can all be located at the back of the Roku device.

    Looking forward to your reply.

    Roku Community Team