Forum Discussion

maryamarvin's avatar
maryamarvin
Newbie
4 months ago
Solved

Error message - not enough space

I need your input!  I have an old TV (not a smart TV) and an old Roku.  Roku is telling me to remove some apps to free up space.  This happened about a month ago, and now happened again.  I have removed down to only 5 apps remaining.  It finally loaded the app I wanted to watch.  I am not a tech person.  Is my TV too old?  Is my Roku too old?  Any ideas?

  • RokuJohnB's avatar
    RokuJohnB
    3 months ago

    Hi maryamarvin,

    Greetings from the Roku Community!

    In addition, JWS9518. Low-memory messages may also occur because your Roku device lacks the required storage space to store and install apps. Removing other apps from your Roku device can free up space. Refer to instructions on how to remove apps from your Roku streaming device.

    • Tip: If your Roku streaming device has a micro SD card slot, you can expand the memory available for installing apps.

    Hope you'll find this info useful. 

    Best,
    The Roku Community Team

4 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    4 months ago

    It's not your TV.  What's the model number of the Roku device as displayed under Settings->System->About?

  • JWS9518's avatar
    JWS9518
    Roku Guru
    4 months ago

    As Renojim asked, what is the model of Roku you have?   You could try unplugging the power to the Roku for 60 seconds and see if that helps, however, depending on the age of the device, its memory might be going bad.  If you have a model that can use an external memory card, you can replace the card, but if it is one that uses internal memory only, then you might need to replace the device if a system restart or unplugging power doesn't help. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hi maryamarvin,

    Greetings from the Roku Community!

    In addition, JWS9518. Low-memory messages may also occur because your Roku device lacks the required storage space to store and install apps. Removing other apps from your Roku device can free up space. Refer to instructions on how to remove apps from your Roku streaming device.

    • Tip: If your Roku streaming device has a micro SD card slot, you can expand the memory available for installing apps.

    Hope you'll find this info useful. 

    Best,
    The Roku Community Team

    • Petrad's avatar
      Petrad
      Newbie
      2 months ago

      I have never had this issue before.  Why was there enough space yesterday for all my apps but all of a sudden today none of them will open due not enough space?