ERROR CODE 004 - unable to update software
tengo el mismo problema , intente conectar con la red de mi celular y el problema sigue , si alguien tiene alguna solucion?
Forum Discussion
from Canada
We're grateful to have you here in the Roku Community, Aguate!
We'd be more than happy to assist you with anything but we will need further information about it.
Would you mind letting us know which specific Roku streaming player/TV you are trying to update the software from? In addition, what is the current OS version of it? (Settings > System > About > press the right button to show the full details)
We'll be anticipating your response so we can provide you with an accurate resolution!
Best regards,
Carly
Inn. Model. 100012584-CA
Hardware ID. G838X
Serial number. X01200N4YYWK
Software version. 11.5.0 ' build 4312-CT
TV support. https://onntvsupport.ca
844-334-2355
Device ID. SOMN6224YYWK
Hi Aguate,
Thank you for keeping us updated here in the Roku Community!
We recognize that the inability of the Roku TV to update its software is causing you problems. We will be happy to help you even more. Have you attempted to access the support link mentioned above by RokuERey? If not, kindly give it a shot.
If the problem continues, could you please provide the following information below?
- Are your other devices able to connect to the network without any issues or latency?
- Did we recently make any changes to your network or network provider?
- Do you have cellular data so we can try connecting your device to your hotspot?
Please keep us posted on what you find out, and we'll continue to assist you further.
Thanks,
John
