Forum Discussion
Hi sebathemachine,
Welcome, and thanks for your first post in the Roku Community!
Please be advised that we only support English in the Roku Community. We had to use Google Translate to understand your inquiry.
To help you with your concern, could you tell us in what region you are currently located? We'll be able to further assist you from there.
All the best,
Chel
- sebathemachine2 years agoNewbie
I am from the country of Chile
- Aguate2 years agoReel Rookie
from Canada
- RokuCarly2 years agoCommunity Moderator
We're grateful to have you here in the Roku Community, Aguate!
We'd be more than happy to assist you with anything but we will need further information about it.
Would you mind letting us know which specific Roku streaming player/TV you are trying to update the software from? In addition, what is the current OS version of it? (Settings > System > About > press the right button to show the full details)
We'll be anticipating your response so we can provide you with an accurate resolution!
Best regards,
Carly- Aguate2 years agoReel Rookie
Inn. Model. 100012584-CA
Hardware ID. G838X
Serial number. X01200N4YYWK
Software version. 11.5.0 ' build 4312-CT
TV support. https://onntvsupport.ca
844-334-2355
Device ID. SOMN6224YYWK