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eringobraghski's avatar
eringobraghski
Channel Surfer
2 years ago

Error 004 failed update leads to blank frozen screen

Turned on the Roku Express yesterday (7/17) and upon loading was met with a popup saying a software update was needed. My only option was to click OK. The update bar gets to 100% and then fails with ...
eringobraghski's avatar
eringobraghski
Channel Surfer
2 years ago

Alright, I got a tracker id just in case since I haven't seen movement in a bit.

Tracker id: 11-305-217

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 years ago

Thanks for the additional details, eringobraghski.

We will make sure to pass this information on to the correct team at Roku for a comprehensive review. While this is being looked into, we kindly ask for your understanding and patience. 

Many thanks,
Emman

  • eringobraghski's avatar
    eringobraghski
    Channel Surfer
    2 years ago

    Thanks so much, Emman.