Forum Discussion

DS61821's avatar
DS61821
Channel Surfer
4 years ago
Solved

Earphones plugged into new Ultra remote and nothing happens

I just received my new Roku Ultra and paired it and activated all apps. I plugged in the earphones to the remote and nothing happens. The sound on the screen continues and nothing comes through the e...
remotes
  • DS61821's avatar
    DS61821
    4 years ago

    Thanks. Yes, I am using the earphones that came with Roku. I solved the issue by simply pairing the remote again. 

DBDukes's avatar
DBDukes
Community Streaming Expert
4 years ago

DS61821 

If you're up for some troubleshooting, use the Roku app on your smartphone (it's in Google Play Store and Apple App Store) to try listening via headphones. Does that work?

If not, there's probably something with the Roku device that's not quite right. If it does work, then it's likely the headphones.

As the connection is a mechanical one, inserting the headphone plug into the jack should close a physical contact. Ensure the headphones are indeed properly inserted. There should be two clicks to properly insert one.

And, just to be clear, you are using the earbuds that came with the Roku device, correct?

DS61821's avatar
DS61821
Channel Surfer
4 years ago

Thanks. Yes, I am using the earphones that came with Roku. I solved the issue by simply pairing the remote again. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago

    DS61821-

    Thank you for reporting back.  I wish more people did that.