Forum Discussion

atebbens's avatar
atebbens
Channel Surfer
19 days ago
Solved

Device won't show on the Roku Mobile app

My Roku is still working. But through the app it does not showing up through devices anymore like it used to. I have uninstalled the app I have looked for updates which there are none. I have turned ...
mobile app
  • RokuRhea-V's avatar
    RokuRhea-V
    19 days ago

    Hey there! jamyagant​ 

    It seems you're unable to connect your Roku TV to the Roku mobile app. You can follow these steps:

    • Make sure your devices are on the same network
    • Restart Roku: Settings > System > Power > System restart
    • Restart the Roku mobile app
    • You can also uninstall the Roku mobile app and install it once again.

    After doing those steps. Connect to your Roku device manually.

    Hope this helps!

    Roku Community Team

jamyagant's avatar
jamyagant
Newbie
19 days ago

i have tried EVERYTHING. i cannot connect my tv to the roku app no matter what i do. someone said something about AP isolation or whatever, but i have spectrum and they said there’s no setting like that for the router. on the roku app, it shows my tv in devices in account, it’s just not connecting to it. i tried to do it manually, but it’s telling me ways that i don’t have a device when it’s literally sitting in my face. this didn’t happen before the roku app stopped working for months. what do i even do?

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    19 days ago

    Hey there! jamyagant​ 

    It seems you're unable to connect your Roku TV to the Roku mobile app. You can follow these steps:

    • Make sure your devices are on the same network
    • Restart Roku: Settings > System > Power > System restart
    • Restart the Roku mobile app
    • You can also uninstall the Roku mobile app and install it once again.

    After doing those steps. Connect to your Roku device manually.

    Hope this helps!

    Roku Community Team