Need to speak with a Roku agent to help with black screen
Neverruku21 Welcome to the Roku Community!
If you need assistance, please contact customer support or provide details here so we can better assist you. The Roku community has many helpful users and experts.
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The Roku Community Team
Neverruku21 Login to your Roku account on a computer. Go to the support tab. Select channels and viewing. Once the page opens go to the very bottom right and click on check support options. You should be able to connect to an agent.
Hi. I followed your guidelines. There is no "support option" link listed on that page. Ideas? Thanks,
BH.
Neverruku21 Welcome to the Roku Community!
If you need assistance, please contact customer support or provide details here so we can better assist you. The Roku community has many helpful users and experts.
Feel free to ask your questions here!
Thanks,
The Roku Community Team
We are looking for a real phone number as many things are not available on your web site & the people that do the chats don't know either! Getting realy frustrated!!!!!!
Hey, cindypd89.
We understand that you're looking for support, and we're here to assist.
Can you share a bit more about your concern? We’d love to help you figure this out.
Looking forward to hearing from you soon!
Thanks,
Roku Community Team
I have a charge of $20.32 noted "Roku for Hulu LLC" on my credit card. I do have Hulu, but has always been under $10 for the month. It is not bundled nor do I want the bundle. Who can tell me what the charge is for? Is it a new monthly charge? Yearly charge. I've never received a notification from Roku.
Thank you,
Sharon Fisher
Based on the price, I would say that's the Hulu No Adds tier ($18.99) plus a 7% tax.
My Roku is not working. It has been fine but this morning it will not connect to the TV. The Internet is fine, the TV is fine, but the Roku is flashing blue lights. I have turned off and on the modem and router many times. I have unhooked and reconnected the Roku many times. I have turned the TV off and on. I even went to the store and bought the most expensive HDMI cable that they sell. Nothing is working. The Roku is only about four months old. Oh, and I also pushed the reset button. I held it for 10 seconds, then for 30 seconds, then for a minute… No help.
Hey there, DiannInTexas.
Thanks for reaching out here!
We see that you're having trouble getting your Roku to work with your TV. We're here to help out!
Have you tried your Roku device on a different TV and see if there are any differences? Also, when did you first notice this issue?
Let's continue this conversation!
Roku Community Team
I'm trying to set up my Roku for the first time and I need help. Please call me at (sensitive info) . Is there a customer service number?
Unfortunately, if you get a call, it will probably be a scammer.
Starting a thread with more information might help, or you can look here:
https://support.roku.com/category/115001360548
