Forum Discussion

GBay's avatar
GBay
Reel Rookie
2 years ago
Solved

Crackling and static audio on Roku TV

While using any app (prime, Disney, Netflix) after about 20 min the audio changes to be static and cracking. I exit the current playing show and start again and it remedies it for another 20 min. Used to happen occasionally but now is more frequently. 

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, GBay 

    Thanks for reaching out, and welcome to the Roku Community.

    We appreciate you for bringing this to our attention, and we'd like to collect further information to assist better. Could you please provide the details below:

    • When did you first notice the issue occur?
    • What Roku OS is your Roku TV running?

    In the meantime, we recommend performing the steps provided below as a troubleshooting step to resolve the issue.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    Kindly keep us posted on how it goes, and we'll continue to assist further.

    Best wishes,
    Kash

  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    vlcmwc,

    We appreciate your post in the Roku Community!

    Thank you for contacting us regarding the audio issues you're experiencing with your Roku TV, specifically the cracking and static sounds. We truly appreciate the steps you've already taken to troubleshoot this problem, and we're pleased to assist.

    Do you have a Roku Branded TV or a Roku TV?

    A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

    If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

    For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

    For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

    If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer.

    Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

    Cheers,
    Arjiemar

     

13 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, GBay 

    Thanks for reaching out, and welcome to the Roku Community.

    We appreciate you for bringing this to our attention, and we'd like to collect further information to assist better. Could you please provide the details below:

    • When did you first notice the issue occur?
    • What Roku OS is your Roku TV running?

    In the meantime, we recommend performing the steps provided below as a troubleshooting step to resolve the issue.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    Kindly keep us posted on how it goes, and we'll continue to assist further.

    Best wishes,
    Kash

    • GBay's avatar
      GBay
      Reel Rookie
      2 years ago

      I ran the troubleshooting steps and it didn’t help

    • RokuUser4's avatar
      RokuUser4
      Newbie
      3 months ago

      My roku speaker bar does this daily.  Can't figure out why. 

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        3 months ago

        Thanks for chiming in! RokuUser4​

        It looks like you too is having this issue with your Roku speaker bar. Could you please share additional info to get a better look?

        • The model name of your Roku, Device ID, and Serial number.
        • What steps have you taken to fix this?
        • When the issue started? Any recent updates or changes you noticed before the issue occurred.


        Hope to hear from you soon.

        Roku Community Team

    • GBay's avatar
      GBay
      Reel Rookie
      2 years ago

      Noticed it a few months ago.

      RCA model RTR4061-E-CA with software version 12.5.5 build 4174-CJ

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, GBay

        Is the issue happening on a specific channel or throughout the Roku platform? Additionally, does the issue occur when navigating to the Home screen?

        We'll anticipate your response.

        Best wishes,
        Kash