Forum Discussion

ethomp9150's avatar
ethomp9150
Reel Rookie
3 years ago
Solved

Continue Watching feature not working as promised

Updated to 11.5 but the "continue watching" feature only populates with Roku Channel content. Any idea on how to include the other streaming channels that were promised?
  • blade_005's avatar
    blade_005
    3 years ago

    FYI.

    They have added a CONTINUE WATCHING row in the WHAT TO WATCH menu item on the Roku Home Page that now includes content other than the Roku Channel. As promised in the OS 11.5 update they are now populating items from Roku Channel, Netflix, HBO Max, Paramount+ and Prime Video. (Noticed that content other than the Roku Channel began populating this past week.)

    As you noted, this requires cooperation from the individual streaming services. Not all are participating (Disney+, Hulu, Peacock, Apple TV+) which makes it an incomplete offering. Paramount+ and Netflix seem to have the best integration of the new additions. Selecting an item takes you directly to the show detail page and episode in the proper PROFILE. Some of the others (HBO Max, Prime Video) take you to a PROFILE page and then you have to proceed. I am also finding that not all Prime Video content is being acknowledged and added. Netflix content in your queue can appear and then disappear at times. Not sure how often the queues of individual services are checked. It would be helpful if there were an option to REFRESH all queues from participating services. Helpful if you move and resume content from multiple Roku devices.

    Hopefully this is a work-in-progress addition that will evolve, add more streaming services and become more accurate with content additions across multiple devices.

ethomp9150's avatar
ethomp9150
Reel Rookie
3 years ago

The feature to continue watching Netflix, Paramount+, Roku Channel, and, HBO Max, content under the "What to Watch" section only populates with content from the Roku Channel. Is this feature not working as promised (see the link below from your site)

https://www.roku.com/blog/roku-os-11-5

blade_005's avatar
blade_005
Roku Guru
3 years ago

FYI.

They have added a CONTINUE WATCHING row in the WHAT TO WATCH menu item on the Roku Home Page that now includes content other than the Roku Channel. As promised in the OS 11.5 update they are now populating items from Roku Channel, Netflix, HBO Max, Paramount+ and Prime Video. (Noticed that content other than the Roku Channel began populating this past week.)

As you noted, this requires cooperation from the individual streaming services. Not all are participating (Disney+, Hulu, Peacock, Apple TV+) which makes it an incomplete offering. Paramount+ and Netflix seem to have the best integration of the new additions. Selecting an item takes you directly to the show detail page and episode in the proper PROFILE. Some of the others (HBO Max, Prime Video) take you to a PROFILE page and then you have to proceed. I am also finding that not all Prime Video content is being acknowledged and added. Netflix content in your queue can appear and then disappear at times. Not sure how often the queues of individual services are checked. It would be helpful if there were an option to REFRESH all queues from participating services. Helpful if you move and resume content from multiple Roku devices.

Hopefully this is a work-in-progress addition that will evolve, add more streaming services and become more accurate with content additions across multiple devices.

  • rmccoy33's avatar
    rmccoy33
    Channel Surfer
    3 years ago

    Same here today , BTW just Netflix content and Roku Channel all others HBO Max, Paramount + and Amazon Prime video have disappeared ,😡. It has been come and go constantly for about three weeks .

    • blade_005's avatar
      blade_005
      Roku Guru
      3 years ago

      I have noticed similar disappearing content in the CONTINUE WATCHING row from Netflix, HBO Max and Prime Video over the last few days. Paramount+ seems to be the one 3rd party app that remains consistent.

       

      One other issue is that this CONTINUE WATCHING row does not seem to populate with NEW episodes as they become available in the streaming apps. NEXT UP only works if you have a backlog of episodes to view. If you are all caught up and a NEW episode arrives next week, it doesn't appear in this row. That makes it a very inconsistent and incomplete implementation. There is definitely room for improvement with the consistency of keeping this populated reliably and with managing new content as it becomes available.