Forum Discussion

Kondejko's avatar
Kondejko
Reel Rookie
2 years ago

Closed captioning missing/incorrect words and letters

 The hearing impaired and deaf communities should be outraged for the blatant disregard’s of Quality that ROKU Cc is providing. Cc has always been poor in regards to what’s being said on screen to wh...
tv & player features
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Kondejko,

A warm welcome here in the Roku Community!

We'd love to take a closer look into this issue that you're having with the closed captioning. Could you send us a photo or video of your running problem? Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)

With detailed information, we will be able to assist you further.


Thanks,
John

Kondejko's avatar
Kondejko
Reel Rookie
2 years ago

No pictures
It happens on every thing ROKU. INSTEAD of trying to just fix mine please try the whole of Roku. Examine your systems algorithm, quality control and any human not outsourced by AI. Closed captioning has ALWAYS BE POOR  even with new system devices. I’ve been a long time Roku user. Value your disabled customers as much as you value your bottom line. There are plenty of other devices out there now that can replace the use of Roku. And please do not tell me to upgrade by purchasing a new device. 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi IvyOpal,

    Thank you for keeping us updated with the details!

    We will be more than happy to investigate further. May we know what specific movie title you are experiencing this issue with as a reference? Kindly send us a photo of your running issue too.

    In the meantime, please try these steps and see if it will fix the issue:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store or Search and add the channel again.

    We will be waiting for your response.

    Kind regards,

    Eunice