Hi Kondejko,
A warm welcome here in the Roku Community!
We'd love to take a closer look into this issue that you're having with the closed captioning. Could you send us a photo or video of your running problem? Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
With detailed information, we will be able to assist you further.
Thanks,
John
Both autistic family members can't enjoy tv with us this holiday because Roku's closed captions aren't even coming up for us. I tried every suggestion on system restarting, etc., and nothing works. I have it set to "Always ON" so it seems to be Roku's failure.
We can't even get closed captions to work while watching shows on THE ROKU CHANNEL. Is there a human working on Accessibility options for Roku??
