Forum Discussion

Kondejko's avatar
Kondejko
Reel Rookie
2 years ago

Closed captioning missing/incorrect words and letters

 The hearing impaired and deaf communities should be outraged for the blatant disregard’s of Quality that ROKU Cc is providing. Cc has always been poor in regards to what’s being said on screen to wh...
tv & player features
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Kondejko,

A warm welcome here in the Roku Community!

We'd love to take a closer look into this issue that you're having with the closed captioning. Could you send us a photo or video of your running problem? Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)

With detailed information, we will be able to assist you further.


Thanks,
John

  • IvyOpal's avatar
    IvyOpal
    Newbie
    2 years ago

    Both autistic family members can't enjoy tv with us this holiday because Roku's closed captions aren't even coming up for us. I tried every suggestion on system restarting, etc., and nothing works. I have it set to "Always ON" so it seems to be Roku's failure. 

    We can't even get closed captions to work while watching shows on THE ROKU CHANNEL. Is there a human working on Accessibility options for Roku??

  • Kondejko's avatar
    Kondejko
    Reel Rookie
    2 years ago

    No pictures
    It happens on every thing ROKU. INSTEAD of trying to just fix mine please try the whole of Roku. Examine your systems algorithm, quality control and any human not outsourced by AI. Closed captioning has ALWAYS BE POOR  even with new system devices. I’ve been a long time Roku user. Value your disabled customers as much as you value your bottom line. There are plenty of other devices out there now that can replace the use of Roku. And please do not tell me to upgrade by purchasing a new device. 

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi IvyOpal,

      Thank you for keeping us updated with the details!

      We will be more than happy to investigate further. May we know what specific movie title you are experiencing this issue with as a reference? Kindly send us a photo of your running issue too.

      In the meantime, please try these steps and see if it will fix the issue:

      1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
      3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store or Search and add the channel again.

      We will be waiting for your response.

      Kind regards,

      Eunice

  • Bambam3's avatar
    Bambam3
    Newbie
    2 years ago

    My misspellings are happening on your live TV so you cannot pause it to get a picture of the words that are being misspelled. The TV just said the word dead and it spelled it da

  • Bambam3's avatar
    Bambam3
    Newbie
    2 years ago

    TV just said "the skill" but it spelled it like this "thekill

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Greetings from the Roku Community, Bambam3!

      We appreciate you for bringing this to our attention and we'd be happy to look closely at the misspelled captions you are seeing on your Live TV streaming.

      Kindly provide us with the following details below for us to assess your concern better and provide you with an accurate resolution:

      • Which specific channel have you observed this?
      • Does this happen to all of the live-streaming channels you were streaming?
      • Does this also happen to on-demand shows?

      We'll be looking forward to your response!

      Best regards,
      Carly

      • Thelasthotel's avatar
        Thelasthotel
        Reel Rookie
        7 months ago

        This happens on every show and channel, I've got a new 4k divice. Either the words are completely wrong and don't make sense or, the spelling is wrong. I can't believe roku would let this pass for years. I require captions, like many others, please fix this.