Forum Discussion

Randy59's avatar
Randy59
Reel Rookie
4 years ago
Solved

Channel Guide Info incorrect

This started last week with a Insignia 32" and started this week with a Westinghouse 50" example 4.1 shows Kojak but that is not what is showing same info on 4.4 but programing is correct 4.1 is a...
channelguide
Channels
guide
OTA
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while we investigated the issue.

    We believe this issue is now resolved. We would recommend rebooting your Roku TV and then re-scanning for channels again to see if you are still experiencing an issue.

    Please keep us posted what you find out.


    Thanks,
    Danny

miscmood's avatar
miscmood
Reel Rookie
4 years ago

It is definitely not an antenna issue. Not with so many people having the same problem with all different antennas. I am convinced it is a software issue and a patch needs to be created for the current build we all received in May, or Roku needs to send out a new update ASAP.

JP1313's avatar
JP1313
Reel Rookie
4 years ago

Like I posted earlier It's a Roku issue do to the latest update 11.0.0.

 

If you disconnect your tv from the internet the guide goes back to being correct using the OTA guide.

 

As soon as you connect it back to the internet the the Roku smart (not so smart) guide is wrong for quite a few channels for the Phoenix area.

So unfortunately all you can do if you need the correct OTA guide info is disconnect your tv from the internet . 

I have been using my phone hotspot to connect to then turning my hotspot off vs messing with my router when I want OTA guide.

Unfortunately then you have to reconnect to Internet to use apps and guide is wrong again so not the greatest work around but it does work at least.

 

 

  • Anonymous's avatar
    Anonymous
    4 years ago
    JP1313 wrote:

    Like I posted earlier It's a Roku issue do to the latest update 11.0.0.

     

    If you disconnect your tv from the internet the guide goes back to being correct using the OTA guide.

     

    As soon as you connect it back to the internet the the Roku smart (not so smart) guide is wrong for quite a few channels for the Phoenix area.

    So unfortunately all you can do if you need the correct OTA guide info is disconnect your tv from the internet . 

    I have been using my phone hotspot to connect to then turning my hotspot off vs messing with my router when I want OTA guide.

    Unfortunately then you have to reconnect to Internet to use apps and guide is wrong again so not the greatest work around but it does work at least.

     

     

    I tried to this and it worked for the day. Go to home, settings, TV inputs, I then selected antenna tv.

    Roku switched it with latest update to show, live tv. Just switch it to antenna.and go to it. Go right to be able to select hide streaming channels.

    I selected it and went left till I got back home. Then I went past my antenna to another app, waited then went to antenna tv box and waited for picture and sound to start playing, then I selected it and Bingo it worked. At least for the day. The next day it was back to No Information.

    **bleep** Roku. Tried it again to no avail.

    Note I usually set my sleep timer on and put on streaming news under the antenna selection.

    I will try it without the streaming channels and see if that gets information back up.

    Im not a Roku employee.

    I just agreed to thier terms like everyone else.

    We are all working for them by providing our

    "In Kind Services"  by providing our trouble shooting skills. They should offer rewards for good fixes that work for "in kind" employees.

    That we are all.

    Idk I hope Mary or Danny can figure this out.

    Anyways peace out. 

     

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      4 years ago

      I am not sure if it will resolve for all RokuTVs, but I was still seeing this duplicate channel behavior this morning on my Insignia RokuTV.  

      Roku OS had renamed and replaced my Antenna TV and icon in the initial OS 11 update to Live TV with a icon that looked like a guide. (A subsequent OS build may have caused this sub-channel issue as recently affected my TV).  

      I renamed my LiveTV back to Antenna TV with the antenna icon and performed a System Restart on the RokuTV and all appears fine now. (At least initially, hopefully it will stick).

      1. Rename Live TV to something else. I used Antenna TV. (Settings/TV Inputs/LiveTV/Rename/ [Select desired name and icon or choose Custom]

      2 Restart the RokuTV. (Settings/System/Power/System Restart)

      ---

      I browsed through this thread before posting, so apologies if I have missed if this has been suggested before.    I had been meaning to get around to renaming it and finally found time today.  Seemed to at least work for me and my Insignia RokuTV. (OS 11.0.0 build 4193-49).

      Edit 6/22/22... Looks like previous posting above this one was edited to include this information.  Looks like Zonexero below may have another workaround that is seeing positive results if renaming does not work. (steps involving setting zip code to 00000). May take different tricks for different RokuTV manufacturers.  Hopefully, others will keep posting potential fixes until resolved by Roku.

      • Anonymous's avatar
        Anonymous
        4 years ago
        AvsGunnar wrote:

        I am not sure if it will resolve for all RokuTVs, but I was still seeing this duplicate channel behavior this morning on my Insignia RokuTV.  

        Roku OS had renamed and replaced my Antenna TV and icon in the initial OS 11 update to Live TV with a icon that looked like a guide. (A subsequent OS build may have caused this sub-channel issue as recently affected my TV).  

        I renamed my LiveTV back to Antenna TV with the antenna icon and performed a System Restart on the RokuTV and all appears fine now. (At least initially, hopefully it will stick).

        1. Rename Live TV to something else. I used Antenna TV. (Settings/TV Inputs/LiveTV/Rename/ [Select desired name and icon or choose Custom]

        2 Restart the RokuTV. (Settings/System/Power/System Restart)

        ---

        I browsed through this thread before posting, so apologies if I have missed if this has been suggested before.    I had been meaning to get around to renaming it and finally found time today.  Seemed to at least work for me and my Insignia RokuTV. (OS 11.0.0 build 4193-49).

        I tried this on my TCL Roku tv. And it worked. Posed under wrong topic

        I did this and it worked for the day. Go to home, settings, TV inputs, I then selected antenna tv.

        Roku switched it with latest update to show, live tv. Just switch it to antenna.and go to it. Go right to be able to select hide streaming channels.

        I selected it and went left till I got back home. Then I went past my antenna to another app, waited then went to antenna tv box and waited for picture and sound to start playing, then I selected it and Bingo it worked. At least for the day. The next day it was back to No Information.

        **bleep** Roku. Tried it again to no avail.

        Note I usually set my sleep timer on and put on streaming news under the antenna selection.

        I will try it without the streaming channels and see if that gets information back up.

        Im not a Roku employee.

        I just agreed to thier terms like everyone else.

        We are all working for them by providing our

        "In Kind Services"  by providing our trouble shooting skills. They should offer rewards for good fixes that work for "in kind" employees.

        That we all are. 

        Idk I hope Roku gets a handle on this. 

        Anyways peace out.