Forum Discussion

Gracie1's avatar
Gracie1
Reel Rookie
3 years ago

Can't update so setup won't finish

I meant to restart my Roku Streaming Stick (3600 series) (I think that's my stick) and I guess I held the button down too long and it did a full reset. So I started going back through the setup. I ge...
TV & Player Setup
RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hello Gracie1, 

Thanks for reaching out to the Roku Community. 

We're sorry that you are unable to complete setting up your Roku Streaming Stick. Have you also tried to restart your Roku device by unplugging it from the power source along with the router? Could you tell us how you are powering your Roku device? Is it connected to the TV's USB port or to a wall outlet? We recommend plugging the device into a wall outlet and seeing if it helps. 

Keep us posted on how it goes. 


Regards, 
Nimfa

  • Gracie1's avatar
    Gracie1
    Reel Rookie
    3 years ago

    Hello Nimfa,

    My Roku is plugged into a power outlet. I've used it for several years without incident. So I'm sure the software is up to date because it is always plugged in. So I'm not sure why it's hanging up there. I did reset every piece of the puzzle several times in my trials. I just don't know what else to do. Do you have any ideas?

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Gracie1

      Thanks for following up. 

      Can you please provide the serial number of your Roku device? Each Roku player and Roku audio device has its serial number or device ID printed on the bottom or back of the product. 

      Once we have this info, I'll be able to pass it along to our Support team who can assist you further.


      Regards, 
      Nimfa

      • Gracie1's avatar
        Gracie1
        Reel Rookie
        3 years ago

        The serial number is difficult to see, but I think I have it:

        5S673V224707

        Thank you!

  • Kellyswag1979's avatar
    Kellyswag1979
    Newbie
    3 years ago

    I didn't mean to factory reset my roku and now when i try to reset up my roku it wants me to connet to wifi to finnish set up and I can't it won't connet to my wifi or nothing I'm stuck on wifi page.  I've tried unplugging it restarting it everything. I just don't know what else to do. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hello Kellyswag1979 

      Thanks for the post regarding the issue setting up your Roku device.

      Have you tried connecting your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are able to finish the setup process?

      Please keep us posted what you find out and we will be more than happy to continue assisting you.


      Thanks,
      Danny