Can't sign in to app. Can use remote function, can sign in online, but the app says wrong login
I'm having the exact same issue with the app as well .ready to toss this thing in the trash
I've tried everything you have as well on a daily basis.
Forum Discussion
This problem has always existed. I have tried every single step suggested in all of your support articles. There is still no change .
I can open the mobile app use remote ,however to do anything else like save what you've watched etc pretty much all the reasons you would download the app for other than using it for a remote.
I have uninstalled ,I have reset disconnected reconnected reinstalled reset so many times it's ridiculous and extremely frustrating.
The most frustrating is when you use you account sign in info and it tells you they don't match your records and so you hit forgot password and you go to the email sent from the app and change your password. It tells you everything's reset and sign out of all devices etc and enter the new sign in info it still says the information does not match.
I know it's not a life threatening or altering issue . It is however frustrating having to switch from website to app when the point of the app is to be able to do everything in the app. It's super frustrating . Maybe it's just cus I'm a redhead and have a quick temper but from the sounds of it that's not the case as many others are having the same issue. And then to be told by a responder that there is no way to use remote in the app without signing in ,incites a rage inside that doesn't help matters when clearly I am able to,and others are able to. Perhaps refraining from telling people that what they are doing is impossible, when clearly it is possible or so many wouldn't be telling you that it is possible as they are doing it.
Same issue - all these troubleshooting steps are doing nothing - It'd be much nicer if you will say "We're escalating it to the developers" so it can be investigated, because copy and pasting basic trouble shooting steps - which make no sense - restarting phone, router, etc when it's your app/server saying it's a credentials issue, not a connection issue - is just causing further frustration, and making you look incompetent.
Same issue here. I haven't been able to sign in to the app for at least 6 months at this point. I've reset my password multiple times and the app still doesn't sign in. I'm actually wondering if the app doesn't support special characters or longer passwords.
Hi Community Users,
Thank you for posting here in the Roku Community!
We appreciate you letting us know about your problem signing in to the Roku Mobile app. We'll be glad to look further into this by escalating this to the appropriate Roku team, but we need more details. Please provide us with the following information:
- Brand, model, and current OS that the mobile device is running
- The version of the Roku mobile app that your mobile device is using
- Error message you are getting when trying to sign in
Once we have this information, we will be able to investigate further.
Best regards,
Eunice- OnePlus 7 Pro, CrDroid 10.1 (Android 14)Roku App Version 10.0.1.2953175Error Unable to Sign InThe username or password provided does not match our records.
