Forum Discussion

canozdemir's avatar
canozdemir
Reel Rookie
2 years ago
Solved

cannot setup Roku xd 2050x

I’m having trouble setting up my Roku device with a wired connection. It consistently shows error code 011. When I access the hidden menu to attempt updates, I encounter a network connection error. I...
TV & Player Setup
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi canozdemir,

    Welcome to the Roku Community!

    We understand that you are having trouble setting up your Roku Streaming player model XD 2050x. We are more than willing to provide you with further details.

    The Roku model XD 2050x is an older version of the Roku streaming player. Roku constantly updates its devices to provide an improved streaming experience. The error messages you received with error code 011 indicate that the Roku device is unable to connect to the Roku Software Update Server, resulting in a failed software update.

    It's important to note that the new and updated operating system (OS) 13.1.4 no longer supports the Roku model XD 2050x. For a list of Roku models supported by the new OS version, refer to this support article and the Roku OS software release notes.

    Thank you for your understanding. Please let us know if there is anything else we can assist you with.

    Regards,
    Riamie

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi canozdemir,

Welcome to the Roku Community!

We understand that you are having trouble setting up your Roku Streaming player model XD 2050x. We are more than willing to provide you with further details.

The Roku model XD 2050x is an older version of the Roku streaming player. Roku constantly updates its devices to provide an improved streaming experience. The error messages you received with error code 011 indicate that the Roku device is unable to connect to the Roku Software Update Server, resulting in a failed software update.

It's important to note that the new and updated operating system (OS) 13.1.4 no longer supports the Roku model XD 2050x. For a list of Roku models supported by the new OS version, refer to this support article and the Roku OS software release notes.

Thank you for your understanding. Please let us know if there is anything else we can assist you with.

Regards,
Riamie

  • canozdemir's avatar
    canozdemir
    Reel Rookie
    12 months ago

    Hey RokuRiamie-D,

    Thank you for your understanding and attention. Apparently, the way you showed me to buy a new Roku device was helpful.

    Thank you 🙂