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Mstraut's avatar
Mstraut
Channel Surfer
2 years ago

Cannot factory reset Roku Ultra

Hello!  I have a Roku Ultra.  I can no longer connect it to my tv.  The Roku light turns on on the front of the device, but it does not respond to anything.  The light does not flash when I press buttons on the remote.  It has also been getting really hot to the touch when it is plugged in, but it never gets a red light on the front saying that it is overheating.  I have tried everything that I have seen online to fix this problem.  I have even tried doing a factory reset by pressing and holding the reset button on the bottom of the device.  The device never factory resets, and the light on the front never flashes when I hold the reset button.

Any help would be greatly appreciated!  Thank you!

tv & player features

9 Replies

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Mstraut,

    A warm welcome to the Roku Community!

    We understand you're having a problem with the Roku Ultra since it is not responding through your TV. We're happy to help. Please try to use the regular remote to switch the input of your TV. If it doesn't work, please try to switch the HDMI output at the back of your TV and ensure that you have properly plugged in all the cables.

    If the problem still persists, please keep us posted.

    All the best,

    John

    • Mstraut's avatar
      Mstraut
      Channel Surfer
      2 years ago

      Hello RokuJohnB,

      Thank you for asking.  Yes I have tried that.  I have tried everything that the Roku support video suggests.  I have also tried what a lot of other videos suggested.  Nothing has worked.  The only thing that I still need to do is a factory reset.  I have tried pressing and holding the button on the bottom of the device, but it will not reset the device.  Do you know how to get it to work?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Mstraut,

        Thanks for keeping us posted on this issue with the Roku Ultra!

        You seem to have done a ton of really great troubleshooting. We will be glad to assist you further with this issue. Please try to press and hold the reset button for ten seconds. If it didn't successfully reset the Roku device, please try another HDMI cable, and we will see if that fixes the issue that you're experiencing.

        Please keep us posted on what you find out.

        All the best,

        John