Go into Wi-Fi settings and push the little blue i button. Then toggle off “private Wi-Fi address.”
I’ve been struggling with this for a couple months and literally just figured it out on my device.
I already have "private wi-fi address" turned off. The issue with my iPhone 14 Plus discovering Roku devices on my home network has not been resolved. However, it can connect via air play to all 5 of my Roku devices! This proves it is not a home network/wi-fi issue and is an issue wit the Roku app on iPhone 14's as mentioned by hundreds of Roku users. Wiping and restoring an iPhone is a horrible solution that has not worked for many!
I’m in the same boat as most users here. 2 new iPhone 14 promax, one works fine, the other does not work. Tried all the steps but wiping the phone…. Not going there! Roku needs to fix this!
Hello Rick1066
Thanks for posting in the Roku Community!
Make sure both devices are on the same network and in the same band. If you are running iOS 14 or later, you must enable the Local Network setting on your mobile device for the Roku app. Go to Settings > Roku and enable the toggle for Local Network. Confirm your Roku TV is using a private IP address.
Most Wi-Fi routers create two separate networks for each Wi-Fi frequency band (2.4GHz and 5GHz). Though technically it shouldn’t matter if your phone and Roku are using different frequencies (both bands share the same subnet on your router so devices can talk to one another), to be absolutely sure, place both your phone and your Roku on the same Wi-Fi frequency band.
For other troubleshooting steps to connect the Roku Mobile app to your device please visit our Support page: Why does the Roku mobile app not see my Roku® streaming device?
Please keep us posted.
Regards,
Karla
Thanks for the suggestion. We did try this but unfortunately it didn’t work. The odd thing is we both upgraded our phones the same time. My app works fine not my wives, still will not connect.
speaker4thedead
I did try that and it didn’t work for me. I still get the no devices found message. Thank you for the suggestion.
Hello terry106sc
Thanks for posting here in the Community.
Make sure both devices are on the same network and in the same band. If you are running iOS 14 or later, you must enable the Local Network setting on your mobile device for the Roku app. Go to Settings > Roku and enable the toggle for Local Network. Confirm your Roku TV is using a private IP address.
Most Wi-Fi routers create two separate networks for each Wi-Fi frequency band (2.4GHz and 5GHz). Though technically it shouldn’t matter if your phone and Roku are using different frequencies (both bands share the same subnet on your router so devices can talk to one another), to be absolutely sure, place both your phone and your Roku on the same Wi-Fi frequency band.
For other troubleshooting steps to connect the Roku Mobile app to your device please visit our Support page: Why does the Roku mobile app not see my Roku® streaming device?
Please keep us posted.
Regards,
Karla
Thanks for the response. I've been through each of the steps you mentioned along with those on the support page. I've still got no devices showing up. I am using iOS 16.4 and everything worked for me until I did the latest update.
As a side not, I have tossed out my Roku Ultra and just went with a streaming stick but no luck. I have 2 other TVs, both with differeing Roku devices yet the mobile app doesn't show any of them. My iPad, whick is still on iOS 15.x has no problem seeing all of the devices on my network.
