Forum Discussion

TBoro's avatar
TBoro
Channel Surfer
3 years ago

Cannot connect New IPhone 14 Plus to Roku devices

We currently have 4 Roku devices on our home network, all previously working with the Roku App on multiple IPhone 12s.  We recently upgraded three phones to the IPhone 14.  Two phones are working pro...
Connecting to a device
iOS
mobile app
Anonymous's avatar
Anonymous
3 years ago

Hi TBoro,

Thanks for the post.

Can you please specify the issue you are experiencing? Is your Roku device connected to the same wireless network as your Roku device? Try removing the app from your iPhone 14 and go to the App Store and download it again and see if that helps resolve the issue you are seeing.

Let us know how it goes!


Warm Regards,
Lianna"

  • TBoro's avatar
    TBoro
    Channel Surfer
    3 years ago

    Anonymous,

    Yes as identified in my original posting the roku device and IPhone are connected to the same wireless network.  I have uninstalled and reinstalled the app. and it is still not connecting.  

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi TBoro,

      Thanks for the post.

      Here are some steps you can try to connect your iPhone 14 Plus to your Roku device using the Roku app:

      1. Make sure your iPhone and Roku device are connected to the same Wi-Fi network.
      2. Check that both your iPhone and Roku device has the latest software updates installed.
      3. Restart both your iPhone and Roku device.
      4. Uninstall and reinstall the Roku app on your iPhone.
      5. Try connecting to your Roku device using the "Manual Connection" option in the Roku app.

      We hope it helps!


      Warm Regards,
      Lianna

      • terry106sc's avatar
        terry106sc
        Binge Watcher
        3 years ago

        None of the steps listed here work.  I am having the exact same problem is iPhone 14 pro max on iOS 16.4.  There are no Roku devices to be found.  I can't connect manually because the devices are not there.  Yet on another phone running a bit older version of iOS they are all there.  I use hearing aides and really need the Private Listening Option.  ROKU is NOT COMPATIBLE with iOS 16.4, it's as simple as that.  Please fix it.

        All are on the same network, etc