Forum Discussion

Cmpalmer's avatar
Cmpalmer
Newbie
5 months ago

Can’t Exit Screensaver Without Going “Home”

I’ve noticed a change in the way the Roku City screensaver behaves, and I’m hoping this is a bug and not a permanent design decision. Until recently, if a show was paused and the screensaver kicked ...
RokuTakashi's avatar
RokuTakashi
Community Moderator
5 months ago

Hi, Cmpalmer 

Welcome!

Thank you for bringing this to our attention, and our team would like to take a closer look at this.

For us to review this matter, can you send us the details below:

  • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Photo referring to the issue.

I hope for your response along with the requested details.

Thanks,
Roku Community Team

snapdeus's avatar
snapdeus
Newbie
6 days ago

Same problem here.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 days ago

    Hi! snapdeus​ 

    Looks like you can't exit the screensaver app, and let's try to fix this.

    Can you clarify if you're using the Back button on the Roku remote? If so, and it's not working, here are some suggested steps you may try.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart


    Let us know if that works!

    Roku Community Team