Forum Discussion

ItWontWork's avatar
ItWontWork
Newbie
2 years ago
Solved

Can’t cast or control my Roku via my phone

I can no longer cast from my phone. I got a new router and suddenly my devices are useless. First all of my channels went away and not I cannot cast to it or control via the app on my phone.

I have a 4k Roku Streaming stick+

I have done 2 factory resets

I have done many restarts

everything is up to date

It is not on a vpn

I have tried it manually

I have restarted my internet

Is there something I’m missing or have I had it too long and it’s just planned obsolescence? It feels like my Rokus die after 3 years and it’s getting old.

  • RokuReynan-L's avatar
    RokuReynan-L
    2 years ago

    Hi, ItWontWork.

    Welcome to the Roku Community!

    We appreciate you reaching out about an issue connecting your phone to the internet. No worries, we're here to help.

    There is a Control by mobile apps setting on your Roku device that when disabled, prevents the Roku mobile app and any third-party app from communicating with your Roku device.

    You may follow these steps to set:

    1. Press the Home button on your remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced System settings
    5. Select Control by mobile apps
    6. Select Network Access
    7. Choose one of three options:
      • Default. This setting is for users who want to use the Roku mobile app or a third-party app to act as a remote and control their Roku device. Most users choose this setting.
      • Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon and typically used with an advanced network configuration.
      • Disable: For users who do not want a third-party app to be able to control their Roku device.

    When your Roku device is configured to allow Wi-Fi network access (set to Default for most users), it should appear on the Roku mobile app's discovery screen.

    If the issue persists, you can also attempt screen mirroring on your streaming device using other devices. Additionally, you can use a mobile hotspot to check for the missing channel on your streaming device.

    Furthermore, you may visit this support article on how to connect your phone to a Roku streaming device with the Roku mobile app

    We hope you'll find this information helpful. Let us know if you still have any questions.

    Regards,
    Reynan

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    2 years ago

    Hi, ItWontWork.

    Welcome to the Roku Community!

    We appreciate you reaching out about an issue connecting your phone to the internet. No worries, we're here to help.

    There is a Control by mobile apps setting on your Roku device that when disabled, prevents the Roku mobile app and any third-party app from communicating with your Roku device.

    You may follow these steps to set:

    1. Press the Home button on your remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced System settings
    5. Select Control by mobile apps
    6. Select Network Access
    7. Choose one of three options:
      • Default. This setting is for users who want to use the Roku mobile app or a third-party app to act as a remote and control their Roku device. Most users choose this setting.
      • Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon and typically used with an advanced network configuration.
      • Disable: For users who do not want a third-party app to be able to control their Roku device.

    When your Roku device is configured to allow Wi-Fi network access (set to Default for most users), it should appear on the Roku mobile app's discovery screen.

    If the issue persists, you can also attempt screen mirroring on your streaming device using other devices. Additionally, you can use a mobile hotspot to check for the missing channel on your streaming device.

    Furthermore, you may visit this support article on how to connect your phone to a Roku streaming device with the Roku mobile app

    We hope you'll find this information helpful. Let us know if you still have any questions.

    Regards,
    Reynan