Can’t be reached by email
All of a sudden I could not use my Ryukyu I did a factory reset restarted my modem connected to the Internet and I keep on getting an error message that states my email cannot be reached. I’ve tried ...
Forum Discussion
It is the internet connection, on the TV. Says it locates the internet, I put my password in and say connection failed. Error (014) I can not get to any apps because ROKU had me factory reset the TV and now it won’t connect at all. Get to the email to sign in and can’t go further than that. Says “your email can not be reached” I’ve tried three different emails. 2 different Wi-Fi’s.. I’ve reset my internet and modem, I’ve unplugged and even hit the reset button on the tv. I can not stream as I can not even set my account back up. I have three ROKU TVs and they all at the same time started this issue yesterday, have had no issue the three years I’ve had the same TVs, ROKU account, and internet.
Thanks for letting us know about the behavior you're seeing when you are trying to connect your Roku TV to the network, along with all of the troubleshooting that you've done.
Can you please provide the serial number of your Roku TVs? The placement of the serial number or device ID varies by manufacturer, but you can often find this information on the back of your Roku TV. I'll be able to pass it along to our Support team who can assist you further.
Regards,
Nimfa
