Forum Discussion

cncmoore's avatar
cncmoore
Newbie
2 years ago
Solved

brand new roku express keeps starting over setup process after connecting to wifi

we got a new roku express for a different room, and when trying to set it up the furthest it'll go is 2 steps. every time i connect it to wifi it says it's gonna restart itself after installing any s...
  • makaiguy's avatar
    makaiguy
    2 years ago

    cncmoore-

    If the suggestion from renojim doesn't fix it for you ...

    When the setup fails to complete here are a some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try.

    Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.

    Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection. Why this works, when it does, I haven't a clue.

  • janalin's avatar
    janalin
    2 years ago

    Moving the USB cord from the TV to a USB power adapter worked for me.