Forum Discussion

Inpresmoj's avatar
Inpresmoj
Reel Rookie
2 years ago
Solved

Brand New Remote sometimes have to press the buttons twice

I've just got my first Roku Device a Streaming stick 4K. Sometimes when i press a button on the remote and it clicks nothing happens on the screen, i have to press it again and i usually press it fir...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago

    Hi Markindc, welcome to the Roku Community!

    Thank you for reporting this issue. We're here to help. Please provide the specific model of the device you are trying to pair with the remote and let us know which Roku remote you have.

    Learn More: To dive deeper into fixing your remote, visit our Roku Support FAQ: 
    -How to fix your Roku voice remote that is not working
    -Why is my Roku remote not working?

    Please try doing this and see if it helps with what you're experiencing.

    Thanks,
    Jharra

flossnfly's avatar
flossnfly
Newbie
6 months ago

Is there an answer yet?

RokuTakashi's avatar
RokuTakashi
Community Moderator
6 months ago

Hi, flossnfly 

Welcome!

Thanks for reaching out, and I'm here to help you with your concern.

To help you further, can you share the details below:

  • What specific Roku remote model you are having issues with?
  • What is the specific behavior of the issue?
  • When did the issue start?
  • Have you performed any troubleshooting steps?

I hope for your response!

Thanks,
Roku Community Team.