Forum Discussion

adabug9000's avatar
adabug9000
Newbie
2 years ago
Solved

Black screen that blinks when it turns on and has sound

My TCL Roku TV turns in shows the red ROKU screen and then goes black. It has sound but my remote cannot control anything besides turning the TV on and off. It also does this thing where it starts ta...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, ebosgar 

    Greetings, and welcome to the Roku Community.

    We understand that you're having an issue with your TCL Roku TV experiencing a black screen display. For this matter, TCL's support will be able to assist you further since Roku TV manufacturers provide direct support with their TV models.

    You can reach their support at TCL Roku TV.

    We hope this will be sorted out soon, and if there's anything we can do to assist you further, please let us know.

    Best wishes,
    Kash

ebosgar's avatar
ebosgar
Newbie
2 years ago

Hi, Who was the repair person that came to provide this fix? Was it a private repair person or someone from Roku/TCL? Thanks for your help!

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, ebosgar 

Greetings, and welcome to the Roku Community.

We understand that you're having an issue with your TCL Roku TV experiencing a black screen display. For this matter, TCL's support will be able to assist you further since Roku TV manufacturers provide direct support with their TV models.

You can reach their support at TCL Roku TV.

We hope this will be sorted out soon, and if there's anything we can do to assist you further, please let us know.

Best wishes,
Kash