Forum Discussion

dndgeek2005's avatar
dndgeek2005
Newbie
7 months ago

Backdrops Favorites Don't Save Changes

I have tried several times to change the pictures in my favorites list (removing some and adding others), but the list doesn't save the changes. I even tried clearing the entire favorite list, but wh...
tv & player features
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
6 months ago

Hi, ChilledGreeze.

Thanks for posting here!

We notice you're also having some trouble with the Backdrops that don't save any changes. We're here to dig a little deeper.

To help us in the process, could you also provide the requested info above this thread? 

We're anticipating your prompt response!

Best,
Roku Community Team

ChilledGreeze's avatar
ChilledGreeze
Reel Rookie
6 months ago

TCL model

55S41

Device ID

SOJSH27NCDHX

Serial number

X012001NCDHX

Software version

14.1

 Tracker ID: HX-095-013

Version 1.15 • build 2759740094

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Thanks for this info, ChilledGreeze!

    We really appreciate your effort. We'll share these details with the team and include them in the investigation.  Please stay tuned for more updates!

    Roku Community Team