Backdrops Favorites Don't Save Changes
I have tried several times to change the pictures in my favorites list (removing some and adding others), but the list doesn't save the changes. I even tried clearing the entire favorite list, but wh...
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I’m also having a similar issue. I will remove all my current favorites and those changes apply, but when I go to add new ones and start backdrops it goes back to the original ones I had favorited. I tried deleting the app, restarting the TV and re-downloading the app but no luck.
Hi, ChilledGreeze.
Thanks for posting here!
We notice you're also having some trouble with the Backdrops that don't save any changes. We're here to dig a little deeper.
To help us in the process, could you also provide the requested info above this thread?
We're anticipating your prompt response!
Best,
Roku Community TeamJvc model: LT-43MAW605
Serial#: X01200USL27S
Device ID: SOUW62ASL27S
Tracker ID: 7S-092-135
Backdrops Version 1.15, build 2759740094
Hey Cpdodger.
Thanks for sharing your device details here! Your cooperation is highly appreciated.
We'll share this with the team to look into it more. Keep an eye on this thread for updates!
Let us know if you need help with anything!
Best,
Roku Community Team
TCL model
55S41
Device ID
SOJSH27NCDHX
Serial number
X012001NCDHX
Software version
14.1
Tracker ID: HX-095-013
Version 1.15 • build 2759740094
Thanks for this info, ChilledGreeze!
We really appreciate your effort. We'll share these details with the team and include them in the investigation. Please stay tuned for more updates!
Roku Community Team
