Forum Discussion

dndgeek2005's avatar
dndgeek2005
Newbie
7 months ago

Backdrops Favorites Don't Save Changes

I have tried several times to change the pictures in my favorites list (removing some and adding others), but the list doesn't save the changes. I even tried clearing the entire favorite list, but wh...
tv & player features
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
7 months ago

Hey there! dndgeek2005 

We understand you’re having trouble with Backdrops.

Could you send a photo of any error messages you're seeing when trying to save your favorite backdrops? We’ll look into it.

Looking forward to hearing from you soon!

Cheers,
Roku Community Team

Cpdodger's avatar
Cpdodger
Reel Rookie
6 months ago

There isn’t an error message displayed. I can no longer edit the images in My Favorites. Backdrops allows for 100 images in My Favorites. I have 100 paintings chosen. When I remove 15 of those, close Backrops, open another app, then reopen Backdrops, my edits have not been saved. My Favorites still has the 15 removed images; 100 images saved.  How do I save my edited My Favorites list?

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Thanks for keeping us in the loop, Cpdodger!

    To help us investigate further, could you please supply the following details below?

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (Press the Home button five times, followed by the Back button five times)

    • App build version (Highlight the Backdrops app from the Home Screen and press the Star * Button)

    Please get back to us soon!

    Roku Community Team

    • NatSiv's avatar
      NatSiv
      Newbie
      6 months ago

      Hello! I am having the same issue with my Backdrops favorites continually reverting to a previous version.

      Model - 65R4AX

      Serial - X01200JE47NM

      ID - SONU444E47NM

      Version - 14.1

      Tracker ID - NM-096-351

      Backdrops Version - 1.15

      Build - 2759740094

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        6 months ago

        Thanks for chiming in, NatSiv!

        It looks like you're having some trouble with the Favorites on Backdrops, and we're here to check it out.

        We appreciate your detailed info, and we'll pass this along to the team. Thanks for sharing it here. 

        Please stay tuned for more updates!

        Roku Community Team

    • Betelgeuse's avatar
      Betelgeuse
      Reel Rookie
      6 months ago

      Same issue with Favorites here. 

      Model: 6series-50

      Serial#: X019003WHGRS

      Device ID: SOA3637WHGRS

      S/W Version: 14.1

      Issue ID: RS-120-693

      App ver: 1.15  build: 2759740094

       

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        6 months ago

        Hey, Betelgeuse.

        Thanks for chiming in!

        We'd be happy to pass this along to the team. Thanks again for your cooperation!

        If you need help with anything, don't hesitate to reach out.

        Stay tuned!

        Roku Community Team

    • scottkeen's avatar
      scottkeen
      Streaming Star
      3 months ago

      Same problem with my Roku's. I remove items from My Favorites or clear My Favorites but when I re-launch Backdrops or reboot the Roku, all the items are back again. Can't get rid of them.

      Model
      3820RW2 - Streaming Stick 4K

      Serial Number
      X02500YADPY6

      Device ID
      S0JC33DADPY6

      Software Version
      14.5

      Tracker ID
      Y6-265-033

      App Build Version
      1.17 build 1815091133