Forum Discussion

dndgeek2005's avatar
dndgeek2005
Newbie
7 months ago

Backdrops Favorites Don't Save Changes

I have tried several times to change the pictures in my favorites list (removing some and adding others), but the list doesn't save the changes. I even tried clearing the entire favorite list, but wh...
tv & player features
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
7 months ago

Hey there! dndgeek2005 

We understand you’re having trouble with Backdrops.

Could you send a photo of any error messages you're seeing when trying to save your favorite backdrops? We’ll look into it.

Looking forward to hearing from you soon!

Cheers,
Roku Community Team

  • Cpdodger's avatar
    Cpdodger
    Reel Rookie
    6 months ago

    There isn’t an error message displayed. I can no longer edit the images in My Favorites. Backdrops allows for 100 images in My Favorites. I have 100 paintings chosen. When I remove 15 of those, close Backrops, open another app, then reopen Backdrops, my edits have not been saved. My Favorites still has the 15 removed images; 100 images saved.  How do I save my edited My Favorites list?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Thanks for keeping us in the loop, Cpdodger!

      To help us investigate further, could you please supply the following details below?

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (Press the Home button five times, followed by the Back button five times)

      • App build version (Highlight the Backdrops app from the Home Screen and press the Star * Button)

      Please get back to us soon!

      Roku Community Team

      • NatSiv's avatar
        NatSiv
        Newbie
        6 months ago

        Hello! I am having the same issue with my Backdrops favorites continually reverting to a previous version.

        Model - 65R4AX

        Serial - X01200JE47NM

        ID - SONU444E47NM

        Version - 14.1

        Tracker ID - NM-096-351

        Backdrops Version - 1.15

        Build - 2759740094

  • poofyloofy's avatar
    poofyloofy
    Newbie
    4 months ago

    I'm having the same issue. I spent time uploading exactly 100 of my own pictures into the Backdrops app, removed all the pictures from my favorites, added all 100 of my own pictures to the favorites, and turned on Backdrops. First picture to come up immediately was Saint Jerome by Caravaggio (ya know, the one I removed from my favorites). I've removed the app and made sure any TV logged into my Roku account also cleared the favorites, in case that was the issue. Redownloaded the app and guess what, the favorites was once again full of pictures that are not mine. I don't understand why it has a "favorites" option if Roku gets to decide what my favorites are.