Backdrops crashing back to Home Screen
Same problem. Backdrop is stuck at loading for like 20 seconds and then crashes. Every single time. Uninstalling and reinstalling doesn’t help.
Forum Discussion
9 Replies
Thanks for chiming in, Karma_!
Could you tell us when you started noticing this issue? Were there any recent updates before this happened?
Also, please provide the requested details on this thread so the team will be able to look into this.
Your cooperation is much appreciated!
Roku Community Team
Here you go:
Tracker ID: YS-116-701
Software version: 14.1
4850X - Ultra
I got my brand new Roku Ultra (2024) just couple weeks ago on the 27th February. And right off the bat the backdrops app never worked and always crashed after getting stuck in loading for 20 seconds. Using latest software.
So unfortunately I’ve never got to see the inside of the backdrops app as it never works for me. I’m amazed by the fact that Roku still doesn’t solve this issue as so many users seem to experience it…
Thanks for the update, Karma_!
Your cooperation is much appreciated. We'd be happy to pass this along to the team.
Can you also share the version of the Backdrops build version? (Highlight the app from the Home Screen and press the Star * Button) Also, does restarting the device help with the issue temporarily?
Looking forward to your response!
Roku Community Team
