Forum Discussion

Allenmcgrew24's avatar
Allenmcgrew24
Newbie
11 months ago

Backdrops and PhotoStreams not displaying Google album, even though connected

This worked the entire first day I installed my Roku.  Now it shows blank place holders, but will not show any pictures. When screen saver starts, instead of pictures it just shows "Roku Photo Stream...
screensaver & theme
adwissler's avatar
adwissler
Roku Guru
11 months ago

To Whom It May Concern:

 

My name is Andrew Wissler.  When I try to link Roku Photostreams and Google Photos, the spot where the pictures would show up on the Roku Photostreams website shows up with the path of the photo, and on the Roku itself, the albums link, bit the pictures show up as blank.  Also on the Screensaver, instead of the pictures showing, it shows the Roku Photostreams startup slide.  I was wondering if this could be fixed.

 

Thank you very much.

  • Sbedwell's avatar
    Sbedwell
    Newbie
    11 months ago

    Also having this issue hoping for a fix soon.

    need the Google and Roku apps to be more compatible all the photos in my albums have a ? thumbnail not a photo

  • devnull26's avatar
    devnull26
    Newbie
    11 months ago

    Same issue 😪 

  • matneym's avatar
    matneym
    Newbie
    11 months ago

    Same issue. It has been working intermittently but as of yesterday Photo Streams won't load. During troubleshooting I went to the Photo Streams website and it won't display the images from Google in there either. Something must have changed with Google and now they don't talk to each other properly.  

    • wt0dx's avatar
      wt0dx
      Reel Rookie
      11 months ago

      Having the same problem.  Is anyone at Roku looking into this issue?

  • Mjmooon's avatar
    Mjmooon
    Newbie
    11 months ago

    Same issue. Photo streams screen keeps flashing but won't show and photos from linked album

    • gerrygr1's avatar
      gerrygr1
      Reel Rookie
      11 months ago

      In case Roku hasn't gotten the message, same here.

  • JamesMLV's avatar
    JamesMLV
    Reel Rookie
    11 months ago

    I'm also having the same problem. I tried to dig into it a bit and can see from Roku's website that it's hitting a rate limit on the google service to retrieve the photos (from the google response: 429. That’s an error. The rate limit for this service has been exceeded."

    So Roku needs to fix their connection through to Google.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Hi Community Users!

      Thanks for reporting this issue here in the Roku Community!

      We understand that the photos on Google won't show when using the photostream. No worries; we're here to monitor this. 

      Before proceeding, could you give us your device details to gain more visibility of the issue?

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Short video or photo of the incident.

      We are eager to get you back on streaming. Please help us supply all the needed information to foster the investigation process. 

      Please keep us posted. 

      All the best,
      Emman

      • gerrygr1's avatar
        gerrygr1
        Reel Rookie
        11 months ago

        Thx.  Looks like it's fixed.   It's now working on my two Premiers and I can see the pictures in my Roku profile

  • Pompey's avatar
    Pompey
    Roku Guru
    11 months ago

    Same issue here. I have an Ultra 4802.

    • Pompey's avatar
      Pompey
      Roku Guru
      11 months ago

      Hi Emmanuel:

      I sent you all the device info and tracker ID via PM.