Forum Discussion

shelwood46's avatar
shelwood46
Channel Surfer
6 months ago

Backdrop prevents tv from powering off

I went away for a week. I tried to power off my tv but it went to a backdrop photo display. I had the Backdrop app installed but NOT turned on (I prefer my own Photo Stream as the screensaver). I could not turn off my tv (TCL RokuTV). I made sure my power setting was to turn off after 4 hours of disuse. Had to leave, came back tonight to find my television STILL ON and still on the same stupid photo. I deleted the Backdrop app, but this seems like a really significant bug. I am very thankful my tv was not damaged by displaying the same image for a week.

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    6 months ago

    Hi shelwood46,

    Thank you for posting here in the Roku Community!

    We'd love to investigate more thoroughly this problem you had with the Backdrops feature, as it could not shut off your Roku TV.

    Can you please provide the following information below?

    • How are you powering off your Roku TV? Have you pressed the Roku power on/off button once?

    Note: After Backdrops is enabled, press your remote's power button to start Backdrops. Suppose you want to turn off your TV, long press and hold down on your power button.

    For more information, see this support article on using backdrops on Roku streaming devices.

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.
     
    Kind regards,
    John