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LoieWheel's avatar
LoieWheel
Reel Rookie
2 years ago

AT&T Internet Air Router, ROKU and Paramount +

I installed my AT&T internet Air router/modem last night and now Paramount + will not fully load.  There are no Avatars and the channel guide has not pictures.  I have unplugged the TV and my Roku streaming stick and restarted everything multiple times - still no change.  The speed is more than adequate.

This is SO annoying!!!

Device Model  3820X  streaming stick 4K

Serial  X01700CNVN5T

Device ID  S08Y426NVN5T

 

Please help!!

Lois W

 

 

 

TV & Player Features

4 Replies

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    LoieWheel 

    With the loss of icons/images, sounds like the Roku is not connected to the internet.

    Try performing a Network Connection Reset on the Roku device.

    Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection

    • LoieWheel's avatar
      LoieWheel
      Reel Rookie
      2 years ago

      I have tried all that - I am in fact connected to the internet.  The problem is with the Paramount + app and Roku.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome and thank you for posting here in the Roku Community, LoieWheel.

        We'd be more than happy to find you the best resolution for this.

        May we know if this is the only app affected by this? What troubleshooting steps have you taken so far? Have you tried to remove the app > perform a system reboot > and reinstall the app to see if it will make any difference? 

        Also, kindly try to connect your Roku streaming stick to an alternative network connection such as a mobile hotspot to see if this resolves the issue.

        Please keep us posted on how it goes and we'll continue assisting you from there! 

        Best regards,
        Carly